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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
High-Velocity IT Culture- Working in highly automated environments
- Cultural aspects of high-velocity environments
High-Velocity IT Techniques - Fast Development- Rapid delivery techniques
- Development acceleration methods
Digital Product Lifecycle- Alignment with ITIL operating model
- Transition to Lean, Agile, or DevOps practices
- Digital product lifecycle overview
High-Velocity IT Techniques - Resilient Operations- Infrastructure and Platform Management
- Problem Management
- Availability Management
- Monitoring and Event Management
- Capacity and Performance Management
- Site Reliability Engineering
- Service Continuity Management
Introduction to High-Velocity IT- Course introduction and ITIL 4 overview
- High-velocity concepts
High-Velocity IT Techniques - Valuable Investments- Investment decision techniques
- Value optimization strategies
High-Velocity IT Techniques - Co-Created Value and Assured Conformance- Service Experience
- Co-Created Value
- Service Desk
- Service Design
- Relationship Management

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which statement about high-velocity IT is CORRECT?

Answer: A

Explanation:
HVIT is not about moving fast for its own sake. The right velocity depends on context, including the organization's products, services, risk appetite, market demands, and operating model. That makes A the correct statement.
B is incorrect because HVIT does not assume utility or warranty should be sacrificed. In fact, it aims to achieve speed together with reliability and value. C is too absolute; not every organization should prioritize HVIT transformation in the same way. D is also too absolute because changing to high-velocity ways of working does not automatically reduce cost or risk.
So A best reflects the principle that velocity must be appropriate to the organization's context.
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NEW QUESTION # 28
An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to learn and improve in many different areas.
Which practice would MOST help to improve this situation and how?
Relationship management, by developing and communicating values and principles Which is an example of planning for value co-creation?

Answer:

Explanation:
Agreeing with a customer the service desk team's response times for each method of user contact


NEW QUESTION # 29
An IT department is planning to make significant investments in new testing technology that will enable them to provide much more reliable services.
What does this situation describe?

Answer: D


NEW QUESTION # 30
In service relationships, what is a benefit of identifying consumer roles

Answer:

Explanation:
It enables stakeholder management


NEW QUESTION # 31
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

Answer:

Explanation:
Integrating supplier activities into organization's value streams


NEW QUESTION # 32
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