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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
The Four Dimensions of Service Management	- Partners and Suppliers - Organizations and People - Information and Technology - Value Streams and Processes
ITIL Service Value System (SVS)	- Governance - Continual Improvement - Practices Overview - Service Value Chain - Guiding Principles
Service Management Key Concepts	- Value and Value Co-creation - Service Offerings - Service Relationships

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EXIN ITIL 4 Foundation Sample Questions (Q75-Q80):

NEW QUESTION # 75
Which is a risk that might be removed from a service consumer by an IT service?

A. Security breach
B. Cost of purchasing servers
C. Service provider ceasing to trade
D. Failure of server hardware

Answer: D

NEW QUESTION # 76
What is a recommendation of the 'focus on value' guiding principle?

A. Focus on value for the service provider first
B. Make 'focus on value' a responsibility of the management
C. Focus on value at every step of the improvement
D. Focus on the value of new and significant projects first

Answer: C

NEW QUESTION # 77
Which guiding principle focuses on reducing costs and human errors?

A. Optimize and automate
B. Collaborate and promote visibility
C. Think and work holistically
D. Focus on value

Answer: A

NEW QUESTION # 78
What is warranty?

A. Assurance that a product or service will meet agreed requirements
B. The functionality offered by a product or service to meet a particular need
C. The amount of money spent on a specific activity or resource
D. The perceived benefits, usefulness and importance of something

Answer: A

NEW QUESTION # 79
Which statement about stakeholders is TRUE?

A. Internal customers purchase services from third party suppliers by means of a legally binding contract or agreement
B. Customers, users and suppliers are examples of stakeholders who are can be external to the service provider organization
C. Internal customers are always charged for the IT services they receive from the IT service provider organization
D. External customers are those who work for the same organization as the IT service provider

Answer: B

NEW QUESTION # 80
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