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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Strategy and Governance17%- Define UX strategy and governance
  • 1. Establish design guidelines and standards
  • 2. Collaborate with stakeholders and teams
  • 3. Plan UX roadmap and adoption
Topic 2: Human-Centered Design12%- Apply design thinking and human-centered principles
  • 1. Design for accessibility and inclusivity
  • 2. Define problem statements and design principles
  • 3. Align design with Salesforce best practices
Topic 3: Declarative Design27%- Design using Salesforce declarative tools
  • 1. Optimize page layouts, record types, and views
  • 2. Design navigation and information architecture
  • 3. Use Lightning App Builder and Flow for user experience
  • 4. Apply Salesforce Lightning Design System (SLDS)
Topic 4: Discovery13%- Gather user requirements and plan design strategy
  • 1. Identify user personas and their workflows
  • 2. Translate business needs into user-centered goals
  • 3. Apply user research methods
Topic 5: Testing11%- Validate and test designs
  • 1. Conduct usability testing and heuristic evaluation
  • 2. Measure design success and adoption
  • 3. Gather feedback and iterate designs
Topic 6: Design System Implementation20%- Leverage SLDS and design standards
  • 1. Use SLDS components and tokens
  • 2. Maintain consistency and branding
  • 3. Adapt designs for mobile and different devices

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Salesforce Certified Platform User Experience Designer Sample Questions (Q108-Q113):

NEW QUESTION # 108
Cloud Kicks wants to drive engagement on its website.
Which two Salesforce features should boost engagement?
Choose 2 answers

Answer: B,D

Explanation:
Einstein Bots and Automated Invitations are two Salesforce features that can boost engagement on Cloud Kicks' website. Einstein Bots are chatbots that can provide automated and personalized responses to customers' questions and requests on the website. They can also escalate complex cases to human agents, collect feedback, and provide recommendations.Einstein Bots can help Cloud Kicks to improve customer satisfaction, reduce wait times, and increase conversions1. Automated Invitations are pop-up messages that invite website visitors to start a chat or video call with a service agent. They can be triggered by various criteria, such as time spent on the website, page visited, or customer profile.Automated Invitations can help Cloud Kicks to proactively engage with potential customers, offer assistance, and generate leads2.[Einstein Bots Basics] (https://ascendix.com/blog/salesforce-sales-engagement/), [Set Up Automated Chat Invitations] (https://bing.com/search?q=Salesforce+features+to+boost+engagement)


NEW QUESTION # 109
A UX Designer at Cloud Kicks (CK) isgoing to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 -month period.
Which research methodology should be used?

Answer: D

Explanation:
A diary study is a research methodology that involves asking participants to record their thoughts, feelings, behaviors, and activities over a period of time, usually in response to prompts or questions from the researcher1. A diary study is suitable for Cloud Kicks (CK) to conduct discovery phase research to understand more about the customers' purchasing habits, as it will allow them to remotely observe customers' buying patterns over the course of a 2-month period.A diary study will also provide rich and contextual data on the customers' needs, preferences, motivations, and pain points, as well as the factors that influence their purchasing decisions1.Salesforce User Experience Designer Exam Guide,Diary Studies: How to Conduct from Start-to-Finish


NEW QUESTION # 110
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.
What should be done to improve their experience?

Answer: C

Explanation:
The best option for improving the user experience of looking for and viewing commonly used reports is to update the Home page with access to commonly used reports. This way, the user can quickly access the reports they need without having to use the global search bar every time. This also follows the principle of designing for the user's goals and tasks, which is one of the learning objectives for the Salesforce User Experience Designer certification.[Design for the User's Goals and Tasks], [Change or Add Report Chart and Dashboard Components to Home Page]
https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-goals-and-tasks


NEW QUESTION # 111
Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.
In which two ways could the agent experience be made more efficient? Choose 2 answers

Answer: A,B

Explanation:
To make the agent experience more efficient when handling cases submitted from their web form, two possible ways are to use Salesforce Flow and to complete relevant information about the customer using Lightning Record Pages. Salesforce Flow is a tool that allows the designer to automate business processes by creating guided, visual workflows. Flows can help agents to complete fields required for case closure by providing them with screens, logic, and actions that guide them through the process. Lightning Record Pages are customizable layouts that display information about a specific record, such as a case or a customer. Record pages can help agents to access and update relevant information about the customer using components, tabs, and related lists. Record pages can also be personalized for different profiles, roles, and app contexts.: Flow Builder | Salesforce Help : UX Designer Certification Prep: Designing with Flow Builder | Trailhead : Lightning Record Pages | Salesforce Help : UX Designer Certification Prep: Designing with Lightning Record Pages | Trailhead


NEW QUESTION # 112
Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?

Answer: B

Explanation:
The correct answer is C. Component Blueprints, as identified by the uploaded study guide.
The question emphasizes consistency with the look and feel of Lightning Experience across components that will appear repeatedly on different pages. The study guide therefore points to SLDS Component Blueprints as the relevant resource.
A Component Blueprint provides the documented structure and styling pattern for implementing an interface component according to SLDS conventions. Using a standard blueprint helps prevent different developers or teams from creating visually inconsistent versions of the same interaction.
Option A, Experience Lightning Components, is not the SLDS resource identified by the guide for this purpose.
Option B, Lightning Component Builder, is likewise not the design-system resource referenced in the answer key.
The important distinction is between a design-system specification and an application-building tool. A blueprint establishes how a component should be structured and presented so that custom implementations remain aligned with Salesforce's established design language.
When components are reused on many pages, that consistency becomes especially important because variations in spacing, states, structure, or interaction patterns can create an uneven user experience.
Study Guide reference/topics: Component Blueprints, reusable UI, Lightning Experience consistency, SLDS.


NEW QUESTION # 113
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