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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure and manage Teams Phone | 30-35% | - Configure phone numbers and connectivity
|
| Topic 2: Plan and design collaboration communications systems | 20-25% | - Plan and design Teams meetings
|
| Topic 3: Configure and manage Teams meetings, webinars, and town halls | 15-20% | - Implement Teams Premium features
|
| Topic 4: Configure and manage Teams Rooms and devices | 20-25% | - Deploy and manage Teams Rooms
|
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NEW QUESTION # 118
Your company has a Microsoft Teams Phone deployment that uses Direct Routing and a single carrier.
You deploy a new Session Border Controller (SBC) that shows as healthy in the Microsoft Teams admin center.
You place a test call over the new SBC, and the call succeeds.
When you attempt to transfer the call, the transfer fails. A portion of the SIP ladder is shown in the exhibit.
(Click the Exhibit tab.)
What is a possible cause of the issue?
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/issues-with-call- transfers
NEW QUESTION # 119
Your company is migrating from a legacy PBX system to Microsoft Teams.
The phone number range is +1-423-555-1xxx. The PBX system uses four-digit dialing internally. Extensions are the last four digits of the number.
You need to ensure that you can use four-digit dialing for your numbers in Teams. The solution must minimize administrative effort. How should you configure the normalization rule? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 120
You need to implement the planned changes for the lunchroom device in the Toronto office.
What should you use?
Answer: A
NEW QUESTION # 121
Hotspot Question
You have a Microsoft Teams Phone deployment.
You plan to deploy a phone named Phone1 to a public location.
You need to ensure that Phone1 does NOT display the People, Calendar, and Voicemail options.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 122
Hotspot Question
You have a Microsoft Teams Phone deployment.
You need to recommend a Teams integration solution that meets the following requirements:
- Announces the queue position of waiting callers
- Integrates Teams Graph APIs and Cloud Communications APIs for Teams
without Direct Routing
- Enables supervisors to use listen and barge features on live calls
made or received by Teams agents
Which integration solution and type of integration should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Teams contact center
What is contact center integration for Microsoft Teams?
Microsoft Teams supports customer interaction work streams by acting as the hub for internal and external customer connection across its modes of communication including chat, video meetings, and calling. For some organizations, Microsoft Teams' cloud voice capabilities, including auto attendant and call queues, meet their needs.
For organizations that want solutions with business tools and workflows to drive the customer journey, contact center integration for Microsoft Teams allows Contact Center as a Service (CCaaS) solution providers to integrate their solutions into Teams Box 2: Extend model As a contact center solution provider, there are three models to choose from to integrate your connected contact center solution into Teams:
If you want to use certified SBCs and Direct Routing to connect a contact center solution to Teams, see the Connect model.
*-> If you want to use Azure bots and the Microsoft Graph Communication APIs to enable solution providers to create Teams apps, see the Extend model.
If you want to use an SDK that enables solution providers to imbed native Teams experiences in their App, see the Power model. Power solutions will be possible when the SDK is available.
Coming soon.
Reference:
https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center
NEW QUESTION # 123
......
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