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| Section | Objectives |
|---|---|
| Cisco Tools and Platforms | - Cisco ordering and subscription management tools - Partner and quoting systems |
| Commercial and Contract Fundamentals | - Contract terms and compliance basics - Renewal pricing and discount structures |
| Renewal Sales Process | - Renewal opportunity management - Forecasting and pipeline management |
| Customer Success and Value Realization | - Value tracking and expansion opportunities - Customer adoption and success planning |
| Renewals and Subscription Lifecycle | - Cisco subscription models and licensing basics - Renewal lifecycle stages and timelines |
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問題 #76
Which critical task must be performed during the Qualification phase?
答案：C
問題 #77
Which services are contained in the CX portfolio?
答案：B
解題說明：
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
* Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
* Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
* Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
* Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners
* Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies References: 4: Services - Cisco
問題 #78
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
答案：D
解題說明：
one of the strategies for successful renewal of service contracts is to explore up sell opportunities, which means:
Discussing changes in the network and identifying any uncovered additions to the network Recommending new or upgraded products or services that can enhance customer value and outcomes Aligning with the account team on the up sell value proposition and proposal
問題 #79
What should the RM do to ensure continuity during the Execution phase after the order is successfully booked?
答案：D
解題說明：
Once the renewal order has been successfully booked, the RM must ensure that the completed transaction transitions cleanly into the next lifecycle and renewal cycle. The appropriate action is therefore to notify the account team and update the relevant internal systems with the newly booked contract information.
Cisco ' s Renewals Manager framework treats renewal as an ongoing lifecycle discipline rather than a single transactional event. The RM serves as the renewal lead across the lifecycle and must maintain alignment among Sales, Customer Success, Operations, and other stakeholders. Following booking, accurate communication and system updates ensure that the new contract dates, entitlement status, renewal baseline, and customer information are available for subsequent adoption monitoring, Installed Base management, and future renewal planning.
Option A is incorrect because immediately creating the next CCW-R renewal quote is premature; future quoting should occur according to the appropriate renewal timeline and validated Installed Base. Option C is incomplete because simply archiving documentation and closing the opportunity does not establish lifecycle continuity. Option D concerns performance reporting rather than the operational transition following booking.
The key concept is Execution/Continuity: after commercial completion, the RM must ensure that stakeholders and systems accurately reflect the renewed relationship so that the next lifecycle cycle begins with reliable information and clear ownership.
Therefore, B is correct.
問題 #80
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?
答案：A
問題 #81
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