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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Analytics & Insights10%- Configure analytics features
  • 1. Einstein Analytics basics
  • 2. Forecasting configuration
  • 3. Sales Cloud Einstein features
- KPI measurement
  • 1. Define success metrics
  • 2. Report on business outcomes
Planning & Solution Design25%- Design user adoption strategy
  • 1. Change management
  • 2. Training requirements
- Define data model requirements
  • 1. Field-level security
  • 2. Custom objects design
  • 3. Record types and page layouts
- Design Sales Cloud solution
  • 1. Design opportunity management
  • 2. Design lead management process
  • 3. Design account and contact management
Integration & Optimization15%- Ongoing support and maintenance
  • 1. Release management
  • 2. User adoption monitoring
- Integration requirements
  • 1. Calendar integration
  • 2. Email integration
  • 3. Third-party integrations
- Performance optimization
  • 1. Lightning Experience optimization
  • 2. Salesforce Mobile app configuration
Migration & Data Management10%- Data quality management
  • 1. Matching rules
  • 2. Duplicate rules
- Data migration strategy
  • 1. Data mapping
  • 2. Data validation rules
  • 3. Data loader configuration
Salesforce Configuration25%- Set up Sales Cloud features
  • 1. Configure lead scoring
  • 2. Configure Einstein Activity Capture
  • 3. Set up Salesforce Engage
- Configure reporting and dashboards
  • 1. Custom report types
  • 2. Standard and custom reports
  • 3. Dashboard components
- Implement automation
  • 1. Approval processes
  • 2. Process Builder
  • 3. Flow Builder
Customer Discovery15%- Conduct discovery sessions
  • 1. Understand sales methodology
  • 2. Capture success criteria
  • 3. Document pain points and challenges
- Determine the scope and business objectives
  • 1. Assess current business processes
  • 2. Identify key stakeholders
  • 3. Define business requirements

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q136-Q141):

NEW QUESTION # 136
Cloud Kicks (CK) requires its sales associates to record all interactions with prospects within Salesforce.
Which sales metric should a sales manager at CK use to monitor and reinforce its sales strategy?

Answer: B

Explanation:
To monitor and reinforce the sales strategy effectively, Activity Tracking is the most suitable sales metric.
Here's why:
* Comprehensive Interaction Logging: Activity Tracking in Salesforce captures interactions like calls, meetings, emails, and tasks related to each prospect or customer. This provides a complete view of all touchpoints and helps in assessing engagement levels.
* Sales Strategy Insights: By tracking activities, sales managers can analyze the frequency and type of interactions sales associates have with prospects. This data is crucial for ensuring that sales reps are actively engaging with prospects and following up as needed, directly supporting CK's sales strategy.
* Salesforce Best Practices: Salesforce advocates for using Activity Tracking to provide visibility into team efforts and to help sales managers coach and guide their teams based on actual interaction data.
* References: Salesforce provides guidelines on using Activities and Task Management in Sales Cloud to monitor engagement and drive sales effectiveness.
In summary, Activity Tracking (Option A) is the most relevant metric for Cloud Kicks to monitor sales interactions and reinforce its sales strategy effectively.


NEW QUESTION # 137
Cloud Kicks has a multi-phase selling process where every sales stage corresponds with a phase in the process.
The first phase is preliminary qualification, where Opportunities should not contribute to Cloud Kicks' forecast. Which two actions should be taken to ensure that Opportunities do not contribute to Cloud Kicks' forecast during the first stage? Choose 2 answers

Answer: A,B


NEW QUESTION # 138
How can you search for a Chatter Group?

Answer:

Explanation:
Use Global Search or use the search tools on the Groups tab.


NEW QUESTION # 139
The Cloud Kicks Sales Support team manually enters leads into Salesforce throughout the week. It was discovered that many of the leads already exist as Contacts in the system based on matching email address. This has resulted in high volume of unconverted leads. Which solution should be used to identify and block future duplicates from being created?

Answer: C


NEW QUESTION # 140
The sales manager at Universal Containers wants to be informed when a lead created from the "Contact Us" form on the corporate website has not been followed up within 24 hour of being submitted. What salesforce feature should the consultant use to meet the requirement?

Answer: A


NEW QUESTION # 141
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