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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Topic 2: Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs - Identifying customer experience objectives and goals |
| Topic 3: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Topic 4: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 5: Interaction Design | 14% | - Creating wireframes and prototypes - Designing effective page layouts - Defining user flows and interactions |
| Topic 6: UX Fundamentals | 16% | - Understanding accessibility standards and guidelines - Describing the user-centered design process - Identifying user interface design principles |
| Topic 7: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 8: Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
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NEW QUESTION # 70
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce.
Which onboarding design best practice would best support the product release?
Answer: A
Explanation:
The best onboarding design practice for Cloud Kicks would be to identify the message, audience, and purpose for content. This would help them tailor the content to the different needs and preferences of their employees, and provide them with the most relevant and useful information. Providing written help documentation as the single source of truth for learning about new features (A) might not be engaging or effective for all users, especially those who prefer visual or interactive learning. Creating pop-ups to give users a full visualization of a product might be intrusive or overwhelming for some users, and might not explain the benefits or features of the product clearly. Identifying the message, audience, and purpose for content (B) is a key step in creating user-centered onboarding design, as it helps to define the goals, scope, and tone of the content, and to align it with the user's needs, expectations, and motivations.Reference:
[UX Designer Certification Prep: Onboarding Design]
[UX Designer Certification Prep: Content Strategy]
[Salesforce Certified User Experience Designer Exam Guide]
NEW QUESTION # 71
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?
Answer: B,D
Explanation:
Human-centered design is a practice where designers focus on people and their context, and seek to understand and solve the right problems for them.Human-centered design involves the following elements1:
Empathy. Designers need to genuinely care about the people they design for, and build empathy by immersing themselves in the community that will use their products or services.
Creativity. Designers need to find creative ways to solve users' problems, and generate multiple ideas and prototypes that can be tested and refined.
Business needs. Designers need to make their products or services commercially successful, and align them with the goals and values of the organization.
To incorporate human-centered design across its organization, Cloud Kicks should adopt the following two practices:
Observing user behavior. Designers should conduct user research and communicate with their users regularly, to understand their needs, motivations, challenges, and goals. Observing user behavior can help designers to identify the pain points and opportunities for improvement, and to validate their assumptions and hypotheses.
Putting oneself in the situation of the end user. Designers should empathize with their users, and try to see the world from their perspective. Putting oneself in the situation of the end user can help designers to create products or services that are relevant, useful, and desirable for them.
The following two practices are not aligned with human-centered design, and should be avoided:
Including innovative ideas to showcase technology. Designers should not prioritize technology over people, and should not include features or functions that are not necessary or beneficial for the users. Including innovative ideas to showcase technology can lead to products or services that are complex, confusing, or frustrating for the users.
Creating requirements based on business leaders' priorities. Designers should not ignore the voice of the users, and should not create products or services that only satisfy the business needs. Creating requirements based on business leaders' priorities can lead to products or services that are irrelevant, useless, or undesirable for the users.
NEW QUESTION # 72
Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:
* Some Knowledge articles, not all
* Articles organized in different categories
* Different fields than support representatives
Which consideration should be made when determining how to present Knowledge articles to each audience?
Answer: B
Explanation:
The best way to present Knowledge articles to different audiences is to use page layouts or permissions to display only the fields needed for each audience. This way, the same article can be reused for both internal and external users, but with different levels of detail and visibility. Page layouts can control which fields are shown on the article detail page, and permissions can control which fields are searchable and editable. This is more efficient and consistent than writing separate articles for each audience, which would require more maintenance and duplication. Topics and data categories are different ways of organizing articles, but they do not affect the fields that are displayed. Topics are used for external sites, such as communities or portals, and data categories are used for internal sites, such as the Salesforce app. They can be mapped to each other, but they do not have to be organized the same way.Reference:
5 Best Practices for Salesforce Knowledge
The Ultimate Guide to Salesforce Knowledge
How to Write a Good Knowledge Base Article
Prepare Your Salesforce Knowledge Base
NEW QUESTION # 73
A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. Which kind of testing should be conducted to validate this?
Answer: A
Explanation:
The uploaded study guide identifies C. Usability Testing as the correct method.
The question asks whether the form is easy and intuitive to use. That is directly a usability question, so the most appropriate validation method is to observe representative call-center staff interacting with the form and determining whether they can complete the required tasks effectively.
Option A, Qualitative, describes a broad category of research rather than the specific testing method selected by the guide. Usability testing itself can generate qualitative observations, but the question asks what kind of testing should validate the interface.
Option B, Survey, collects self-reported responses from users. Surveys can capture satisfaction or preferences but do not directly demonstrate whether users can successfully understand and complete the form in practice.
Usability Testing is therefore the more targeted method because it evaluates the interface through actual task interaction. The designer can determine where users hesitate, misunderstand labels, enter information incorrectly, or encounter unnecessary friction.
The study-guide distinction is between asking users what they think and observing whether the interface actually works for them.
Study Guide reference/topics: Usability Testing, forms, task completion, ease of use, Testing.
NEW QUESTION # 74
Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?
Answer: C
Explanation:
The correct answer is C. Component Blueprints, as identified by the uploaded study guide.
The question emphasizes consistency with the look and feel of Lightning Experience across components that will appear repeatedly on different pages. The study guide therefore points to SLDS Component Blueprints as the relevant resource.
A Component Blueprint provides the documented structure and styling pattern for implementing an interface component according to SLDS conventions. Using a standard blueprint helps prevent different developers or teams from creating visually inconsistent versions of the same interaction.
Option A, Experience Lightning Components, is not the SLDS resource identified by the guide for this purpose.
Option B, Lightning Component Builder, is likewise not the design-system resource referenced in the answer key.
The important distinction is between a design-system specification and an application-building tool. A blueprint establishes how a component should be structured and presented so that custom implementations remain aligned with Salesforce's established design language.
When components are reused on many pages, that consistency becomes especially important because variations in spacing, states, structure, or interaction patterns can create an uneven user experience.
Study Guide reference/topics: Component Blueprints, reusable UI, Lightning Experience consistency, SLDS.
NEW QUESTION # 75
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