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| Section | Weight | Objectives |
|---|---|---|
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
| Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs - Identifying customer experience objectives and goals |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
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NEW QUESTION # 153
What are two benefits of inclusive design?
Choose 2 answers
Answer: B,C
Explanation:
Inclusive design is a design approach that aims to create products and services that are accessible and usable by as many people as possible, regardless of their abilities, preferences, or circumstances. Some of the benefits of inclusive design are :
Extending access to more users: By considering the diverse needs and situations of users, inclusive design can expand the reach and impact of the product or service. For example, designing a website that is compatible with screen readers can benefit not only users who are blind or visually impaired, but also users who are in low-light environments or have low bandwidth.
Reducing friction for users in achieving their goals: By removing unnecessary barriers and providing multiple ways of interaction, inclusive design can enhance the user experience and satisfaction. For example, designing a mobile app that supports voice input and output can benefit not only users who have difficulty typing or reading, but also users who are multitasking or have their hands busy.: [UX Designer Certification Prep: Designing for Accessibility and Inclusion | Trailhead] : [Inclusive Design | Salesforce Developer Guide] Inclusive design is a practice of designing products, services, and experiences that are accessible and usable for as many people as possible, regardless of ability, age, gender, race, language, or culture. By incorporating inclusive design practices, you can extend access to more users and reduce friction for users in achieving their goals. Salesforce provides more information on the benefits of inclusive design here:https://www.salesforce.com/blog/2020/11/what-is-inclusive-design.html.
NEW QUESTION # 154
Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature.
What should be recommended?
Answer: D
Explanation:
To let its users know when a new feature is enabled or available with a short video explaining the new feature, the recommended solution is to use a docked prompt using In-App Guidance. In-App Guidance is a feature that allows the designer to create prompts and walkthroughs that guide users through new or complex tasks in Salesforce. A docked prompt is a type of prompt that appears at the bottom of the screen and can contain text, images, or videos. A docked prompt can be used to announce a new feature and provide a short video tutorial on how to use it. The designer can also set the conditions for when and how often the prompt should appear, and track the user engagement with the prompt.: In-App Guidance | Salesforce Help : UX Designer Certification Prep: Designing with In-App Guidance | Trailhead
NEW QUESTION # 155
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes. How should they efficiently find the correct fields?
Answer: C
Explanation:
The correct answer is B. Replace the current solution with two independent Validation Rules and select 'Field' as the error location. This is the answer provided in the uploaded study guide.
The usability problem is not merely that validation fails; it is that the error appears at the top of the page and requires the user to locate the affected fields manually. By associating each validation rule with the relevant field, the interface can display the error closer to the location where corrective action is required.
Separating the logic into two field-specific validation rules also makes each failure message more precise.
Users can immediately identify which field is missing or invalid rather than interpreting a combined top-level error.
Option A adds explanatory help text, but help text is static and does not directly identify the field responsible for a current validation failure.
Option C misuses In-App Guidance. In-App Guidance is intended primarily for onboarding and contextual instruction rather than transactional validation.
The UX principle is that error messages should be specific, contextual, and actionable. Errors should appear as close as reasonably possible to the source of the problem so users can recover efficiently.
Study Guide reference/topics: Validation Rules, field-level errors, error recovery, Salesforce forms, Declarative Design.
NEW QUESTION # 156
An organization must be digitally accessible to enable social opportunity. What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Answer: A
Explanation:
The correct answer is A. Understandable, Operable, Robust, according to the uploaded Master Study Guide.
The question is testing recognition of formal accessibility terminology rather than a generic collection of good UX qualities. The study guide identifies Understandable, Operable, and Robust as WCAG principles contained in the correct choice.
Understandable means that users should be able to comprehend both the information presented and the operation of the interface. Operable concerns ensuring that users can interact with navigation and interface controls. Robust addresses the ability of content to remain compatible with different user agents and assistive technologies.
Option B contains terms that sound appropriate to inclusive design, but they are not the WCAG terminology keyed by the guide.
Option C-Simple, Consistent, and Clear-contains useful interface-design qualities but again does not represent the WCAG principle terminology requested.
For certification purposes, this question requires recognition of the accessibility framework's named principles rather than selecting concepts merely because they sound beneficial.
The guide therefore selects Understandable, Operable, Robust.
Study Guide reference/topics: WCAG, accessibility, Understandable, Operable, Robust, UX Fundamentals.
NEW QUESTION # 157
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across
12 different countries. Which design considerations should be made when planning for this site?
Answer: B
Explanation:
The uploaded study guide identifies C. There are different writing directions (right to left vs. left to right) and layouts need to be adjusted accordingly as the correct internationalization consideration.
The site will be used across twelve countries, so the UX Designer must plan beyond simple text translation.
Different languages can follow different writing directions, and that affects the structure and flow of the entire interface.
A right-to-left language may require layout adjustments to navigation, alignment, component sequencing, and the general reading flow so that the experience remains natural for the intended audience.
Option A is problematic because a country and a language are not equivalent concepts. A country can contain multiple languages, and the same language can be used across multiple countries. The study guide therefore does not select flags as the ideal language-switching mechanism.
Option B suggests that users in different countries inherently perceive color contrast differently. That is not the internationalization consideration keyed by the guide.
The broader HCD lesson is that internationalization must account for the structural characteristics of language and culture, not simply replace words. Layout direction is therefore a fundamental design requirement when supporting both left-to-right and right-to-left writing systems.
Study Guide reference/topics: Internationalization, right-to-left layouts, Experience Builder, global UX, Human-Centered Design.
NEW QUESTION # 158
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