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| Section | Weight | Objectives |
|---|---|---|
| Process Automation and Integrations | 27% | - Navigating the Order Management overarching process - Order Management's ability to produce business value - Connecting nodes to drive business value - Integration with external systems using clicks not code |
| User Experience and Customization | 8% | - Out-of-box components - Leveraging Lightning UI to enhance staff experiences - Customizing UX for Users and Managers with clicks not code - Using Lightning Page Editor and Report Builder |
| Deployment and Debugging | 17% | - Creating Order Management processes from scratch - Accessing runtime as a User - Supporting objects and their related configuration - Deployment options and deployment life-cycle |
| Order Management Basics | 17% | - Articulating the extensible platform nature of Order Management - Working with third-party systems using platform extensions - Positioning Order Management and avoiding competitive scenarios - Business value proposition of residing on Salesforce core architecture |
| Data Model | 25% | - Key objects in Order Management: Order, Order Summary, Fulfillment Orders, Return Orders - Tracing key data pieces including custom attributes - Establishing integration with B2C Commerce or other commerce systems |
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NEW QUESTION # 21
Which set of conditions is required for an Order Summary object to be created?
Answer: B
Explanation:
The Order Summary object is a customobject that stores information about an order, such as the total amount, the number of items, and the fulfillment status. The Order Summary object is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flow called Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. The process and the flow are part of the Order Management package and must be installed and activated for the order summary object to be created. Reference: Order Management Lifecycle, Order Management Objects, Configure Order Management Flows
NEW QUESTION # 22
Once the administrator hasactivated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?
Answer: B,E
Explanation:
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an orderhas been created or confirmed by a customer, and that it needs to be processed by Order Management. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5
NEW QUESTION # 23
Universal Containers needs to implement a new Payment Method. What should the admin evaluate in relation to Payment Gateways and Payment Processors?
Answer: B
NEW QUESTION # 24
A company's Salesforce orghas high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.
What should the customer service representative do?
Answer: D
Explanation:
The best thing for the customer service representative to do in this situation is to wait until the Order Summary is created. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary is created after an order is ingested into Order Management, and it triggers various flows and processes for order fulfillment and payment processing. A Pending Order Summary is a temporary record that indicates that an order has been received but not yet processed by Order Management. A customer service representative cannot service an order until it has an Order Summary record. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 25
An administrator has created a screen flow for users to create accounts. Some users have complained that they do not always have all the required data to create the account and lost progress when they leave the flow. What two steps should the administrator take to prevent lost progress? Choose 2
Answer: A,D
NEW QUESTION # 26
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