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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 2: Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) |
| Topic 3: Managing Work Orders | 23% | - Given a scenario, configure work order processes, parameters, and field settings - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage - Apply the appropriate product and price book configurations for a scenario |
| Topic 4: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 5: Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications |
| Topic 6: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 7: Managing Scheduling and Dispatch | 28% | - Given a scenario, determine the appropriate dispatch and scheduling settings - Determine the appropriate optimization rules and service objectives for a scenario - Explain the usage of complex work and work capacity - Demonstrate how to use the dispatcher console - Explain the difference between global, local, and emergency scheduling |
| Topic 8: Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking |
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질문 # 88
A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?
정답：C
설명：
This scheduling policy prioritizes customer service preferences over other factors, such as travel time or resource availability. References:https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies.
htm&type=5
질문 # 89
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher?
Choose 3 answers
정답：B,C,E
설명：
Candidates/Get Candidates, Bulk Schedule, and Schedule is the appropriate Field Service design. These actions use the Scheduling Policy to evaluate resource eligibility and scheduling quality. Candidates exposes options, Bulk Schedule handles multiple selected appointments, and Schedule automatically places an individual appointment under policy logic.
In scheduling design, it is important to distinguish eligibility from preference. Work Rules filter candidates that do not satisfy hard constraints such as territory, availability, skills, or boolean conditions, while Service Objectives rank the remaining options. Dispatcher Console actions then use that policy logic to place, move, or dispatch appointments in a controlled way.
The alternatives address different parts of the Field Service model. Change Status to Dispatch does not perform policy-based scheduling, and manually editing a resource assignment bypasses the scheduling engine
' s candidate evaluation.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Dispatcher Console scheduling actions; Scheduling Policies.
질문 # 90
Universal Containers wants Technicians to create a follow-up Service Appointment if they are unable to complete a Work Order due toMissing inventory. What should a Consultant implement on the Work Order object to accomplish this?
정답：A
설명：
The requirement is best implemented with a Quick Action that creates a Service Appointment. The unfinished work remains part of the existing Work Order; only a new visit is required. A mobile Quick Action can create another Service Appointment against that Work Order so the follow-up can be scheduled and tracked independently.
Field Service Mobile is designed for technicians working in changing connectivity conditions. Standard page layouts, quick actions, flows, Service Reports, Knowledge, and supported mobile extensions should be used before introducing custom Visualforce or bespoke components because the native features participate in synchronization, offline behavior, and the Field Service security model.
The alternatives address different parts of the Field Service model. Creating a new Work Order would fragment the original service requirement, while Visualforce, custom buttons, or macros add unnecessary customization when a standard mobile action satisfies the requirement.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Configuring Mobility - Field Service Mobile Quick Actions; follow-up Service Appointments.
질문 # 91
Which two objects are required when configuring an optimization job? Choose 2 answers
정답：A,C
설명：
For this scenario, Salesforce Field Service should use Service Territory and Scheduling Policy. The Service Territory defines the population of resources and appointments being optimized, while the Scheduling Policy supplies the Work Rules and Service Objectives used to evaluate and rank scheduling alternatives.
Operationally, the goal is to preserve schedule integrity while minimizing manual intervention. Field Service should be allowed to use the standard scheduling engine wherever possible so that resource availability, travel, appointment constraints, priorities, and territory context remain consistent across manual and automated scheduling actions.
The alternatives address different parts of the Field Service model. Work Types affect job requirements but are not required optimization-job objects, and polygons help with geography but do not replace the optimization scope or policy.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Optimization jobs; Service Territories; Scheduling Policies.
질문 # 92
Which two reports should a Consultant build to track the number of parts used by a Technician during a Given time period? Choose 2 answers
정답：B,C
설명：
The requirement is best implemented with Products Consumed on Work Orders and Work Order Line Items.
Products Consumed records the parts actually used during service. Reporting at the Work Order level gives job-level usage, while reporting on Work Order Line Items provides task-level consumption detail.
Inventory design should also preserve pricing and traceability. Price Books and Price Book Entries supply commercial pricing, while serialized inventory gives unit-level identity when individual items must be tracked. Product Requests and Product Transfers manage replenishment and movement rather than the underlying job structure.
The alternatives address different parts of the Field Service model. Service Appointment inventory and Work Order inventory are not the standard consumption records used to measure actual part usage.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Inventory - Products Consumed; Work Orders; Work Order Line Items; inventory reporting.
질문 # 93
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