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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager |
| Exam Number: | 700-805 CRM |
| Exam Duration: | 60 minutes |
| Related Certifications: | Cisco Customer Experience Specialization |
| Exam Format: | Multiple choice |
| Available Languages: | Japanese, English |
| Sample Questions: | Cisco 700-805 Sample Questions |
| Exam Way: | Proctored test via Cisco authorized testing partner |
| Pre Condition: | Recommended for Cisco partner Renewals Managers; access to Cisco SalesConnect training resources. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/crm.html |
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Cisco Renewals Manager certification exam, also known as the 700-805 exam, is designed for professionals who want to enhance their skills and knowledge in the field of Cisco’s renewals management. 700-805 exam provides the candidates with the knowledge and skills required to manage a customer’s lifecycle and understand the importance of customer satisfaction in the renewals process.
Cisco 700-805 exam is designed to validate the candidate's ability to manage and renew Cisco contracts and services for their customers. 700-805 Exam covers a wide range of topics, including the renewal process, pricing and discounting strategies, contract negotiation, and customer engagement. 700-805 exam is designed to help professionals develop the skills needed to effectively manage renewals and improve customer satisfaction.
NEW QUESTION # 101
Which statement best describes an Ask the Expert session?
Answer: B
NEW QUESTION # 102
A critical hardware asset supporting a customer ' s data center is listed as uncovered in the Services Coverage view of an EA in EAWS. What should the RM do to address this discrepancy?
Answer: A
Explanation:
An uncovered critical hardware asset represents an Installed Base and entitlement discrepancy that must be reconciled before renewal quoting. The RM should therefore engage Operations or the appropriate asset- management function to validate the asset, determine why coverage is missing, and correct the underlying data before proceeding with the commercial renewal.
Cisco's Services for Enterprise Agreement guidance states that Services EA is designed to maintain support coverage across applicable hardware and software. Cisco performs an Installed Base assessment to establish baseline service coverage, and subsequent changes to the Installed Base are tracked and managed through the applicable reconciliation and True Forward processes. Cisco also specifically identifies Installed Base reconciliation as an asset-management activity used to reduce the risk of uncovered products. (Cisco) This aligns with the current Renewals Manager v2.0 blueprint, which requires the RM to evaluate Installed Base accuracy to ensure quote readiness and coordinate with Operations when data discrepancies threaten renewal execution. (Cisco Learning Content) Option A incorrectly assumes that "uncovered" automatically means the asset is outside EA scope. Option B would alter status without validating entitlement and therefore compromise data integrity. Option D recognizes risk but delays remediation unnecessarily.
Because the asset is both critical and uncovered, the correct response is to reconcile the coverage data before quoting, making C correct.
NEW QUESTION # 103
Which strategy contributes to the successful renewal of service contracts?
Answer: A
NEW QUESTION # 104
Who do Renewals Managers (RMs) work with?
Answer: C
Explanation:
According to the Cisco website1, RMs work with account managers to drive ongoing revenue risk assessments and plays, which include:
Identifying and prioritizing renewal opportunities
Developing and executing renewal strategies
Negotiating and closing renewal deals
Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
NEW QUESTION # 105
Which task is the responsibility of the Renewals Manager?
Answer: A
Explanation:
one of the tasks that is the responsibility of the Renewals Manager is to manage recurring revenue risk, which includes:
* Identifying and prioritizing renewal opportunities and challenges
* Developing and executing renewal strategies and plans
* Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
* Negotiating and closing renewal deals
References: 2: Cisco Renewals Manager - Cisco
NEW QUESTION # 106
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