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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q76-Q81):

NEW QUESTION # 76
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A. Create an orchestration plan and define a scenario for each top product offer
B. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
C. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
D. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

Answer: C,D

NEW QUESTION # 77
What are the 3 keys inputs used by order management to determine the output of MACD order.

A. Commercial and technical product configurations
B. Quote and quote line items records
C. Assets and inventory item records
D. Fulfillment request and fulfillment request line records
E. Order and order item details

Answer: A,C,E

NEW QUESTION # 78
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
B. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
C. Product Model use hierarchical modeling which is natively supports EPC
D. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
E. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.

Answer: B,C,D

Explanation:
In scenarios with high cardinalities, such as allowing up to 700 devices for a voice offer, it ' s important to note that modeling children with large cardinalities can lead to processing inefficiencies for MACD operations (B), and that decomposition might fail when processing the maximum number of products (D).
While EPC supports hierarchical modeling, large cardinalities require careful consideration to ensure system performance.References:Salesforce EPC documentation and best practices for product modeling.

NEW QUESTION # 79
Unified communication is dependents on a large number legacy system that works in virtual product silos.
Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What is the quality, structure and frequency of the data migration?
B. What will be the overall cost for migration?
C. What tools and databases will be used to perform the migration
D. Who will be the main point of contact for migration
E. What data and from which system will be migrated

Answer: A,C,E

Explanation:
When planning a migration strategy, especially in a complex system landscape, it ' s crucial to understand the data sources (A), the tools and databases for migration (C), and the quality, structure, and frequency of data migration (E). These factors directly impact the technical approach to migration, ensuring that the strategy is realistic, efficient, and aligned with business goals.References:Best practices for system migration in Salesforce, focusing on data integrity, migration tools, and data quality assessment.

NEW QUESTION # 80
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE).
UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A. Model the Ethernet access device as a child product of the dedicated internet service offer
B. Model dedicated internet service as a child product of the Ethernet access device offer.
C. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
D. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.

Answer: D

Explanation:
When modeling dedicated internet services and Ethernet access devices, especially when the device is reused for future offerings, it ' s efficient to model them as standalone offers with an auto-add relationship. This approach ensures that the Ethernet access device is automatically included when a dedicated internet service is added, while also allowing for the flexibility to use the device with other services like VOIP and business TV in the future.References:Salesforce CPQ documentation on product modeling and auto-add relationships.

NEW QUESTION # 81
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