EXIN ITILFNDv4 Questions: Tips to Get Results Effortlessly [2026]

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
ITIL Practices	- General Management Practices - Technical Management Practices - Service Management Practices
Key Concepts of Service Management	- Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management
Continual Improvement
Service Value Chain Activities

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EXIN ITIL 4 Foundation Sample Questions (Q133-Q138):

NEW QUESTION # 133
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

A. Only add controls and metrics that are required for compliance
B. Design controls and metrics and add them individually until all are implemented
C. Design controls and metrics first, then remove those not adding value
D. Only add controls and metrics when they are needed

Answer: C

NEW QUESTION # 134
Which guiding principle discourages 'silo activity'?

A. Start where you are
B. Focus on value
C. Collaborate and promote visibility
D. Keep it simple and practical

Answer: C

NEW QUESTION # 135
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers?

A. Service level management
B. Supplier management
C. Service request management
D. Service desk

Answer: A

NEW QUESTION # 136
Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule

A. 1 and 3
B. 1 and 2
C. 2 and 4
D. 3 and 4

Answer: B

NEW QUESTION # 137
What is the purpose of the 'deployment management' practice?

A. To make new or changed services available for use
B. To move new or changed components to live environments
C. To ensure services achieve agreed and expected performance
D. To set clear business-based targets for service performance

Answer: B

NEW QUESTION # 138
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