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Salesforce FS-Con-101 Exam Syllabus Topics:

SectionObjectives
Reporting and Optimization- Analytics and performance tracking
  • 1. Operational reporting and dashboards
    • 2. Key field service metrics
      Field Service Fundamentals- Field service business processes and use cases
      • 1. Service lifecycle in field operations
        • 2. Work order and service appointment concepts
          Work Order Management- Work order creation and lifecycle
          • 1. Work order types and configuration
            • 2. Work order execution and closure
              Configuration and Implementation- Field Service setup and configuration
              • 1. Service territories and operating hours
                • 2. Service resources and crews setup
                  Mobile Workforce Management- Salesforce Field Service Mobile App
                  • 1. Technician job execution workflows
                    • 2. Offline capabilities and updates
                      Scheduling and Dispatch- Scheduling optimization
                      • 1. Dispatcher Console usage
                        • 2. Service resource allocation
                          - Scheduling policies and constraints
                          • 1. Territory and capacity management
                            • 2. Skills-based scheduling

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                              最新的 Field Service Lightning program FS-Con-101 免費考試真題 (Q93-Q98):

                              問題 #93
                              Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers

                              答案：A,B

                              解題說明：
                              Products consumed on work order line items and products consumed on work orders are two reports that can track the number of parts used by a technician during a given time period. Products consumed on work order line items are used to track individual products or services that are part of a work order line item. Products consumedon work orders are used to track products or services that are consumed as part of a work order.
                              References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_order_line_items.htm&type=5
                              https://help.salesforce.com/s/articleView?id=sf.fsl_products_consumed.htm&type=5


                              問題 #94
                              Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
                              Which three data elements should a Consultant recommend tracking to support these requirements?
                              Choose 3 answers

                              答案：A,B,C

                              解題說明：
                              Inventory is used to track product quantities in different locations such as warehouses or vans. Products Consumed are used to report when parts are used by technicians during service appointments and adjust inventory levels accordingly. Mobile Locations are used to track inventory in technicians' vans or trucks using geolocation data from their mobile devices. Warehouse Locations are used to track inventory in fixed locations such as warehouses or depots using address data from their records. Products Required are used to request products from inventory for a service appointment, butdo not ensure that technicians report when parts are used. References: https://help.salesforce.com/s/articleView?id=sf.fs_inventory_overview.htm&type=5
                              https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5https://help.salesforce.com
                              /s/articleView?id=sf.fs_mobile_locations_overview.htm&type=5


                              問題 #95
                              What is the relationship between products consumed and price books?

                              答案：C

                              解題說明：
                              The correct configuration is automatic Price Book Entry population when consuming a Product Item under the Work Order price book. When the Work Order and the Product Item ' s Product use compatible Price Book context, the Product Consumed record can inherit or auto-populate the appropriate Price Book Entry, keeping inventory consumption aligned with service pricing.
                              Using the standard inventory objects keeps quantity, location, serial number, price, and service history aligned. Custom fields or improvised notes may capture text, but they do not participate in the native stock, fulfillment, consumption, and reporting processes that Field Service provides.
                              The alternatives address different parts of the Field Service model. Work Types do not combine consumed products across books, and Products Consumed are not added from a generic Price Book related list on the Work Order.
                              This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Inventory - Products Consumed; Product Items; Price Book Entries.


                              問題 #96
                              At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
                              How should the Consultant ensure proper scheduling and optimization for the member?

                              答案：B

                              解題說明：
                              This option ensures that the service territory member's operating hours are aligned with the service territory's time zone, and avoids scheduling conflicts or gaps. References:https://help.salesforce.com/s/articleView?id=sf.
                              fs_operating_hours.htm&type=5


                              問題 #97
                              Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the Number of Service Appointments that are pushed to the Technician. What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

                              答案：A

                              解題說明：
                              The requirement is best implemented with Drip Feed dispatch. Drip Feed controls how many future Service Appointments are released to each technician. Setting the quantity to the required number keeps the technician queue small and automatically dispatches the next eligible appointment as current work is completed, canceled, or cannot be completed.
                              In scheduling design, it is important to distinguish eligibility from preference. Work Rules filter candidates that do not satisfy hard constraints such as territory, availability, skills, or boolean conditions, while Service Objectives rank the remaining options. Dispatcher Console actions then use that policy logic to place, move, or dispatch appointments in a controlled way.
                              The alternatives address different parts of the Field Service model. Manual dispatch creates avoidable administrative work, while ordinary auto-dispatch does not by itself provide the same controlled queue depth and protection from frequent schedule changes.
                              This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Drip Feed; automated dispatch; mobile appointment visibility.


                              問題 #98
                              ......

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