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| Section | Weight | Objectives |
|---|---|---|
| Energy and Utilities Cloud Data Model | 20% | - Account and contact model for utilities - Data relationships and hierarchies - Meter data management - Standard and custom objects for Energy and Utilities Cloud |
| Meter and Usage Management | 20% | - Service point and premise management - Meter data integration - Usage data processing and analytics - Meter lifecycle management |
| Service and Support Processes | 20% | - Customer engagement and self-service portals - Service order and work order management - Outage management and restoration processes - Case management for utilities |
| Energy and Utilities Cloud Configuration | 25% | - Setting up Energy and Utilities Cloud - Configuring industry-specific features - Customizing page layouts and record types - Integration with other Salesforce products |
| Energy and Utilities Cloud Overview | 15% | - Energy and Utilities Cloud features and capabilities - Key use cases for utilities companies - Industry overview and business challenges |
>> Updated Energy-and-Utilities-Cloud Dumps <<
It is similar to the Energy-and-Utilities-Cloud desktop-based software, with all the elements of the desktop practice exam. This Energy-and-Utilities-Cloud exam can be accessed from any browser and does not require installation. The Energy-and-Utilities-Cloud questions in the mock test are the same as those in the real exam. And candidates will be able to take the web-based Energy-and-Utilities-Cloud Practice Test immediately through any operating system and browsers.
NEW QUESTION # 64
An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?
Answer: A,C
Explanation:
To track relationships with electricity and gas B2C subscribers and differentiate them from B2B corporate accounts effectively, consultants should utilize two specific functionalities within Salesforce Energy and Utilities Cloud. The first is enabling Person Accounts to model consumers. Person Accounts are ideal for B2C scenarios because they allow for the representation of individual consumers in a manner that ' s separate from the more complex B2B corporate accounts, which are typically modeled using standard Account records.
Secondly, using the Consumer Account record type can further differentiate between these two distinct types of customers. This functionality allows for the customization of fields, page layouts, and processes specific to the consumer sector, facilitating more targeted management and engagement strategies.
References = The Salesforce Energy and Utilities Cloud documentation offers guidance on configuring the customer data model to support diverse customer types, including B2B and B2C. Specific sections on Account and Contact Management provide insights into the use of Person Accounts and record types for segmenting and managing customer relationships effectively.
NEW QUESTION # 65
An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?
Answer: A
Explanation:
Salesforce Energy and Utilities Cloud enables consultants to map fields from quotes to orders without custom code by using the Field Mapper tool. This feature is designed to streamline the conversion process, ensuring that custom fields populated during the quote capture process are automatically populated in the corresponding order records. By utilizing Field Mapper, consultants can configure field mappings directly within the Salesforce UI, eliminating the need for custom Apex code and simplifying the configuration process. References = Field mapping capabilities in Salesforce CPQ (Configure, Price, Quote) and Salesforce Energy and Utilities Cloud are covered in detail in the Salesforce documentation, which includes guidance on using Field Mapper to automate the transfer of information between different objects: https://help.salesforce.
com/articleView?id=cpq_field_mapping.htm & type=5
NEW QUESTION # 66
A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.
How can this be done with Industries CPQ?
Answer: D
NEW QUESTION # 67
A developer discovers that the Lightning Web Components in their Energy and Utilities Cloud org aren't being rendered correctly.
What could be the likely reason for this issue?
Answer: D
NEW QUESTION # 68
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?
Answer: B,D,E
Explanation:
The energy and utilities market is currently experiencing significant disruption due to several factors.
Regulatory and technology changes are at the forefront, with new policies and advancements in technology pushing companies towards more sustainable and efficient operations. Digital-first strategies and the capability to work from anywhere in real time are also transformative, as they allow for greater flexibility, improved customer service, and enhanced operational efficiency. Finally, changing customer expectations and values, particularly regarding sustainability, reliability, and personalized service, are influencing how energy and utilities companies operate. These disruptions require companies to adapt and innovate, leveraging digital transformation to meet evolving demands.
References = These insights are based on Salesforce ' s discussions on industry trends and challenges within the Energy and Utilities Cloud documentation and resources. Key topics include digital transformation, customer engagement, and adapting to regulatory changes. Salesforce ' s industry insights and trend analysis provide a comprehensive overview of these disruptions.
NEW QUESTION # 69
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