PEGACPDC25V1 Testfagen, PEGACPDC25V1 Zertifizierungsfragen

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionObjectives
Decision Strategies and Configuration- Strategy building blocks
  • 1. When, if, and decision shapes
    • 2. Strategy results and propositions
      - Real-time decisioning
      • 1. Context handling in real time
        • 2. Event-driven decisioning
          AI and Adaptive Analytics- Adaptive models
          • 1. Outcome prediction and learning loops
            • 2. Propensity scoring
              - Machine learning in decisioning
              • 1. Model usage in NBA
                • 2. Feature impact and feedback cycles
                  Reporting and Monitoring- Performance tracking
                  • 1. Business outcome reporting
                    • 2. Decision results monitoring
                      Customer Engagement and Channels- Omnichannel delivery
                      • 1. Customer interaction history
                        • 2. Channel configuration
                          Customer Decision Hub Overview- Engagement Policy Design
                          • 1. Constraints and suitability rules
                            • 2. Eligibility and applicability rules
                              - Next-Best-Action (NBA) Framework
                              • 1. NBA decision strategies
                                • 2. Action prioritization and arbitration

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                                  Pegasystems Certified Pega Decisioning Consultant 25 PEGACPDC25V1 Prüfungsfragen mit Lösungen (Q63-Q68):

                                  63. Frage
                                  You are a deaccessioning architect on a next-best-action project and are responsible for designing and implementing decision strategies. Select each component on the left and drag it to the correct requirement on the right.

                                  Antwort:

                                  Begründung:


                                  64. Frage
                                  Pega Customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?

                                  Antwort: A

                                  Begründung:
                                  Next-Best-Action is a type of decision that involves selecting and prioritizing the most appropriate proposition for each customer at any given moment. Next-Best-Action can be applied to decisions that require customer-centricity, personalization, and contextualization. Determining if a borrower gets a loan is an example of such a decision, as it depends on the customer's attributes, behaviors, preferences, and needs. The other options are examples of decisions that are not related to customer interactions, but rather to operational or analytical processes. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


                                  65. Frage
                                  1yCo, a telecom company, wants to start promoting data plan offers through SMS to qualified customers. The marketing team needs to ensure that the outbound run always uses the latest customer information.
                                  What do you configure to implement this requirement?

                                  Antwort: A

                                  Begründung:
                                  To implement this requirement, you need to select the Refresh the audience checkbox in the outbound run configuration. This option allows you to refresh the audience data before each run by executing a data flow that reads from your customer data source and updates your customer data set. This way, you can ensure that the outbound run always uses the latest customer information available in your system. Verified Reference: Pega Academy - Decisioning Consultant - Configuring outbound runs


                                  66. Frage
                                  A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?

                                  Antwort: A

                                  Begründung:
                                  Volume constraints allow you to limit the number of times an action is presented to customers across one or more channels. You can use volume constraints to implement a policy that restricts the number of emails sent per day. Outbound channel limits are used to limit the number of customers contacted per channel per run, not per day. Suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases. Applicability rules are used to determine whether an action is relevant for a customer based on their profile or context, not based on the number of times the action is presented. Verified Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints


                                  67. Frage
                                  U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey.
                                  Which statement explains the cause of this behavior?

                                  Antwort: D

                                  Begründung:
                                  Pega Customer Decision Hub always selects and prioritizes the most relevant and valuable action for each customer at any given moment, regardless of whether the action is part of a journey or not. A journey is a way to group and organize actions that are related to a common business objective or customer need, but it does not override the Next-Best-Action strategy that determines the best action for each customer. Therefore, if a customer receives an offer that is not included in any journey, it means that the offer is more suitable and beneficial for the customer than any other offer in the journey. Verified Reference: Pega Decisioning Consultant | Pega Academy


                                  68. Frage
                                  ......

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