500-442 Actual Torrent: Administering Cisco Contact Center Enterprise & 500-442 Actual Exam & 500-442 Pass for Sure

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Cisco 500-442 Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Implementation20%- Configure agent teams and supervisors
- Implement precision routing
- Utilize Finesse administration tool
Basic Calls and Agent Settings20%- Build basic ICM scripts
- Deploy basic call settings
- Configure basic agent functionality
- Configure basic call treatment
Advanced Features10%- Understand CCE features beyond default settings
Advanced Configuration20%- Configure roles and departments
- Implement VXML applications
- Configure RONA support
Reporting10%- Utilize Cisco Unified Intelligence Center (CUIC)
Overview20%- Describe CCE components and architecture
- Understand Contact Center basics
- Explain call flow
- Describe access tools

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q33-Q38):

NEW QUESTION # 33
What are two possible Outbound Dialing Modes? (Choose two.]

Answer: B,C


NEW QUESTION # 34
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

Answer: A,C


NEW QUESTION # 35
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

Answer: B,C

Explanation:
Cisco Unified Intelligence Center (CUIC) implements role-based access control (RBAC) to manage who can create, modify, and view reporting objects. Different roles have different levels of access to reports, dashboards, and definitions.
Why the Correct Answer is Right: A is correct because the Report Designer role has permissions to create and modify reports in CUIC-including accessing and managing report templates, filters, and views. This is one of the primary roles documented in the CUIC Administration Guide. D is correct because the Report Definition Designer role has permissions to work with report definitions-the underlying data queries and field mappings that power reports. This is a distinct higher-privilege role documented in CUIC role configuration.
Why Each Incorrect Answer is Wrong: B is wrong because 'Dashboard Administrator' is not a standard CUIC role designation in Cisco documentation-dashboard management is typically part of existing roles. C is wrong because 'Security Administrator' is not a CUIC-specific role for reporting objects. E is wrong because
'Security Configuration Designer' is not a standard CUIC role name in Cisco documentation.
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NEW QUESTION # 36
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

Answer: A,B


NEW QUESTION # 37
Which two steps are required to configure RONA for CCE? (Choose two.)

Answer: B,C


NEW QUESTION # 38
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