GCX-AI-GPE Valid Study Notes | Vce GCX-AI-GPE Format

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Routing (GPR) Implementation40%- Getting started and prerequisites
- Data preparation and model training
- Performance monitoring and reporting
- Testing, validation, and deployment
- Configuration and setup of GPR
Topic 2: AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement
Topic 3: Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Optimization and continuous improvement
- Agent experience and real-time insights
- Creating and managing action maps
- Defining customer segments and engagement strategies

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q108-Q113):

NEW QUESTION # 108
Unoffered actions are actions that neither qualify nor are offered to website visitors.
Response:

Answer: B


NEW QUESTION # 109
When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

Answer: A


NEW QUESTION # 110
Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 111
Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 112
Which of the following qualifies as a content offer in Predictive Engagement?
Response:

Answer: D


NEW QUESTION # 113
......

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