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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance
Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations
Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Workspace Administration	- Slack workspace setup and configuration - User provisioning and identity management
Security and Compliance	- Data retention and compliance settings - Authentication and access controls

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Salesforce Certified Slack Administrator Sample Questions (Q204-Q209):

NEW QUESTION # 204
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?

A. Connect tools they are already using, like Google Calendar or Box, to Slack.
B. Show employees how they can request new apps to be installed in Slack.
C. Allow employees to install social apps, like Giphy, that will help attract new Slack members.
D. Train everyone on how to create Slack integrations.

Answer: A

Explanation:
Slack's recommendation for increasing adoption and productivity states:
"Connect existing tools that users are already familiar with to Slack, so they immediately see value without needing extensive new training." This approach enhances workflows and familiarity, without adding a heavy burden of learning or complex processes.
(Reference: Slack Administration Study Guide - Accelerating Slack Productivity with Integrations)
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NEW QUESTION # 205
What is true when public file sharing is enabled?

A. Your organization's file sharing settings will apply to all files uploaded to a Slack Connect channel by any of the up to 250 organizations that have joined the channel.
B. In a public channel, only admins can create an external link for a file.
C. File upload permissions to Slack Connect channels can't be restricted.
D. Integrated data loss prevention (DLP) solutions can monitor files in private channels and direct messages (DMs).

Answer: A

Explanation:
Slack documentation states:
"When public file sharing is enabled, file sharing settings apply to files uploaded by any organization participating in a Slack Connect channel." DLP monitoring (A) is separate and applies differently. File upload permissions (C) can be restricted through Slack Connect settings. Any user, not just admins (D), can create external file links if allowed.
(Reference: Slack Administration Study Guide - Managing Public File Sharing in Slack)
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NEW QUESTION # 206
You're a Workspace Owner. You notice employees are breaking corporate policy by sharing business-issued credit card numbers in channel when booking their travel for an upcoming customer meeting. Your information security team identifies this as a risk.
What recommendation should you make to prevent this from happening in the future?
(Select the best answer.)

A. Use the Admin APIs to create a custom script to flag credit card numbers.
B. Integrate with a Discovery solution using Slack's Discovery API.
C. Use Workflow Builder to allow people to report policy violations.
D. Integrate with a Data Loss Prevention (DLP) solution using Slack's Discovery API.

Answer: D

Explanation:
According to Slack's official security recommendations:
"For organizations needing to prevent sensitive data from being shared in Slack, the recommended approach is to integrate Slack with a Data Loss Prevention (DLP) solution using the Discovery API." DLP integrations can monitor messages and files, detect patterns like credit card numbers, and take automated actions to prevent or alert on policy violations.
Option A (Discovery solution) is related to data retention and eDiscovery, not proactive DLP enforcement.
Option B would require custom development and is not the standard or scalable approach. Option D (Workflow Builder) is not intended for monitoring sensitive data.
(Reference: Slack Administration Study Guide - Security Integrations and Data Loss Prevention)

NEW QUESTION # 207
You're the Primary Org Owner of a large Slack Enterprise Grid org composed of 10 workspaces for individual business units.
How should you delegate responsibilities appropriately?

A. Delegate a Workspace Admin from each business unit to handle everyday tasks, such as member requests.
B. Delegate an Org Admin from each business unit to handle everyday tasks, such as member requests.
C. Delegate an Org Owner from each business to handle everyday tasks, such as member requests.
D. Create a multi-workspace channel for selected members to manage all admin requests for the organization.

Answer: A

Explanation:
Slack recommends:
"Workspace Admins are ideal for handling workspace-specific tasks such as member management, approval of apps, and settings management for individual business units." Assigning Org Admins (B) or Org Owners (D) grants broader permissions than necessary and increases risk.
Creating a channel for managing requests (C) does not delegate actual admin permissions.
(Reference: Slack Administration Study Guide - Delegating Workspace-Level Administration)
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NEW QUESTION # 208
Lydia, an Org Admin on Enterprise Grid, wants to appoint members from her company's corporate events team to invite external guests to Slack. However, these corporate events team members are regular Slack members, not Workspace Admins.
Where should Lydia go to allow these individuals to start inviting guests on Slack?

A. Workspace Transfer Ownership page
B. Workspace Invitations page
C. Organization Policies
D. Workspace Settings

Answer: C

Explanation:
In Enterprise Grid, to manage who can invite guests:
"Org Admins can configure organization-wide policies that set permissions for inviting external users, including granting specific non-admin users the ability to invite guests." This is handled under Organization Policies, not through workspace-specific settings or ownership transfer.
(Reference: Slack Administration Study Guide - User Management and Org Policies)
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NEW QUESTION # 209
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