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Cisco 820-605 Exam Overview:

Certification Vendor:	Cisco
Exam Name:	Cisco Customer Success Manager (820-605) Exam
Exam Number:	820-605
Exam Format:	Scenario-based questions, Multiple choice
Certificate Validity Period:	3 years
Available Languages:	English
Exam Duration:	90 (approx.)
Real Exam Qty:	55–65 (approx.)
Exam Price:	300 USD (varies by region)
Passing Score:	Not publicly disclosed
Related Certifications:	Cisco Customer Experience (CX) certifications Cisco Customer Success specialization tracks
Recommended Training:	Cisco Learning Network Cisco Customer Success resources
Exam Registration:	Pearson VUE Cisco Exams Cisco Certification Registration
Sample Questions:	Cisco 820-605 Sample Questions
Exam Way:	Computer-based exam delivered via Pearson VUE (online proctored or test center)
Pre Condition:	No strict prerequisites; recommended familiarity with Cisco technologies and customer success or account management concepts.
Official Syllabus URL:	https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html

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Cisco 820-605 certification exam focuses on various topics, including customer success strategies, customer lifecycle management, and customer engagement models. 820-605 exam also covers topics such as customer needs assessment, customer onboarding, and customer advocacy. Individuals who take 820-605 Exam will gain a deep understanding of customer success management and will be able to use this knowledge to drive business growth and customer satisfaction.

Cisco Customer Success Manager Sample Questions (Q128-Q133):

NEW QUESTION # 128
Drag and Drop Question
The customer wants to increase the utilization of their video conferencing system.
Drag and drop the actions from the left into the correct sequence on the right.

Answer:

Explanation:

NEW QUESTION # 129
Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

A. scheduling of Quarterly Success Review
B. alignment of key stakeholders
C. identification of customer business outcomes
D. review of product roadmap
E. completion of customer training

Answer: B,C

NEW QUESTION # 130
Which two activities support Customer Success planning? (Choose two.)

A. service ticket tracking
B. service delivery program management
C. KPI tracking
D. adoption barrier identification
E. quality control

Answer: C,D

NEW QUESTION # 131
A Customer Success Manager (CSM) is in a discovery session with customer leadership and explains elements to take them through the adoption journey for new solution implementation. Which information must the CSM understand from the leadership for a successful deployment journey?

A. company's position with competition
B. the number of deployed solutions at the customer's site
C. which KPIs are important to impact
D. plans for renewal of the adopted solution

Answer: C

NEW QUESTION # 132
Which action should betaken when new company leadership is forcing a competitor's solution?

A. Hold an executive briefing to evaluate risks of the proposed solution.
B. Tell the new leadership about the long-standing relationship between two companies.
C. Recheck the value realized by the current solution.
D. Demonstrate how the current solution is a lower-cost solution than competitors.

Answer: A

Explanation:
When new company leadership is considering a competitor's solution, it is important to hold an executive briefing to evaluate the risks associated with the proposed solution. This action allows for a strategic discussion on the implications of switching solutions and ensures that the leadership is fully informed about the potential impact on the company's operations and goals. References: Cisco Customer Success Manager documentation1.

NEW QUESTION # 133
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