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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
User Creation and Authentication	13%	- External user activation and permissions - User provisioning methods - Single Sign-On and identity providers
Experience Cloud Basics	8%	- Platform capabilities and limitations - Use cases and benefits of Experience Cloud - Experience types and use scenarios
Templates and Themes	10%	- Lightning and Visualforce options - Template selection and configuration - Theme customization and design
Sharing, Visibility, and Licensing	17%	- Data access and security model - License types and allocation - Sharing rules and external visibility
Administration, Setup, and Configuration	25%	- Deployment and migration - Site setup and activation - PRM and service integration
Branding, Personalization, and Content	15%	- Content management and CMS integration - Personalization and targeted content - Branding and layout customization
Customization Considerations and Limitations	7%	- Limits and governor considerations - Declarative vs programmatic options - Performance and scalability
Adoption and Analytics	5%	- Moderation and community governance - Engagement and adoption strategies - Reporting and dashboards

>> Exam EX-Con-101 Objectives <<

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q160-Q165):

NEW QUESTION # 160
Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their childcompanies.
Which functionality will meet the requirement best?

A. Move users who need case access to a higher level in the Role Hierarchy.
B. Configure an External Account Hierarchy.
C. Create a Sharing Set for the Account.
D. Manually share cases.

Answer: B

Explanation:
An External Account Hierarchy is a feature that allows you to create a hierarchy of accounts for your partners and grant access to records based on the hierarchy level. You can use an External Account Hierarchy to grant View access to cases created by child companies to their parent company.

NEW QUESTION # 161
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?

A. Enable Escalate to Case.
B. Tell users to submit a case for unanswered questions.
C. Create moderators for each topic.
D. Limit the number of questions posted per day.

Answer: A

Explanation:
This functionality allows UMS to create a case from aquestion that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.

NEW QUESTION # 162
Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?

A. Create a moderation rule with the appropriate content criteria.
B. Create a Community moderator with Delete permissions.
C. Create a Community moderator with Approval permissions.
D. Create a moderation rule with the appropriate member criteria.

Answer: D

Explanation:
This option allows UMS to approve the first post of any new member who has joined within 7 days or less.
UMS can create a moderation rule that applies to posts and comments, and specify the member criteria as
"Joined Date is within last 7 days". UMS can alsochoose the action as "Require Approval" and assign a moderator group to review and approve the posts.

NEW QUESTION # 163
No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers

A. Queues cannot be assigned as owners of records created by guest users.
B. Default owner does not need Read/Write access to view the records created byguest users.
C. Any active user in an org can be assigned as the default owner of records created by guest users.
D. Setting the default owner for records created by guests is an option in Experience Cloud sites.
E. When possible, oneshould create and assign queues as owners of records created by quest users.

Answer: A,C,D

Explanation:
For records created by guest users, NMH should keep in mind that queues cannot be assigned as owners, setting the default owner is an option in Experience Cloud sites, and any active user in an org can be assigned as the default owner. A queue is a location where records can be routed to await processing by a group of users. However, queues cannot be assigned as owners of records created by guest users because guest users do not have access to queues. Setting the default owner for records created by guests is an option in Experience Cloud sites that allows NMH to specify who will own the records created by guest users on their public site.
Any active user in an org can be assigned as the default owner of records created by guest users, as long as they have the appropriate permissions and access to the object.

NEW QUESTION # 164
Universal Containers has recently launched a site for its retailers. Retailersare able to collaborate with other retailers around topics; however, retail managers aren't able to see records owned by their peers and subordinates.
What should be done to resolve the issue?

A. A Sharing Set needs to be created.
B. Retail managers need to be given Super User access.
C. Retail managers need to be put in the executive role in theRole Hierarchy.
D. A Sharing Rule needs to be created.

Answer: B

Explanation:
Super User access is a feature that allows you to grant access to records owned by other users who have the same role or a role below them in the role hierarchy. You can use Super User access to give retail managers access to records owned by their peers and subordinates.

NEW QUESTION # 165
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