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SAP C-BCSCX-2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Explain customer-centric business transformation 2. Identify competitive differentiators 3. Position SAP Customer Experience portfolio value
Topic 2: SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Omnichannel customer engagement 2. Lead-to-cash processes 3. Integration with SAP Business Suite - SAP CX Portfolio 1. SAP Commerce Cloud capabilities 2. Customer data and experience management 3. SAP Sales Cloud and Service Cloud positioning 4. SAP Emarsys and customer engagement
Topic 3: Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Retail customer experience scenarios 2. Customer loyalty and retention strategies 3. B2B and B2C commerce use cases

Section

Weight

Objectives

Topic 1: Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Explain customer-centric business transformation
2. Identify competitive differentiators
3. Position SAP Customer Experience portfolio value

Topic 2: SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Omnichannel customer engagement
2. Lead-to-cash processes
3. Integration with SAP Business Suite

- SAP CX Portfolio

1. SAP Commerce Cloud capabilities
2. Customer data and experience management
3. SAP Sales Cloud and Service Cloud positioning
4. SAP Emarsys and customer engagement

Topic 3: Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Retail customer experience scenarios
2. Customer loyalty and retention strategies
3. B2B and B2C commerce use cases

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q23-Q28):

NEW QUESTION # 23
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Talent development
B. Data privacy and management
C. Absence of agile technology development
D. Cross-functional alignment
E. Organization design

Answer: A,D,E

NEW QUESTION # 24
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Analytics Cloud
B. SAP Customer Data Cloud
C. SAP Cloud ALM
D. SAP Successfactors

Answer: A,B,C

NEW QUESTION # 25
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Increased profitability
B. Improved customer satisfaction and retention
C. Innovate and stay ahead
D. Lower customer acquisition costs
E. Optimize buying lifecycle

Answer: A,D,E

NEW QUESTION # 26
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration caters for error handling and monitoring
B. Integration monitoring needs to be centralized
C. Integration between SAP CX and SAP ERP is out-of-the-box
D. Integration value mapping needs to be maintained
E. Integration is GDPR compliant

Answer: A,C,D

NEW QUESTION # 27
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Including integration capabilities
B. Providing expertise in purchase processes
C. Offering scalability and flexibility
D. Providing industry expertise

Answer: A,C,D

NEW QUESTION # 28
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