1Z0-1064-26模擬試験問題集、1Z0-1064-26模擬練習

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Data Migration and Integration	- Data import/export 1. Import Management tool 2. FBDI import
Topic 2: Work Assignment and Routing	- Omnichannel routing 1. Work starvation prevention 2. Cross-channel workload distribution - Queues and assignment rules 1. Queue configuration 2. Assignment rules based on SR attributes 3. Agent capacity and availability
Topic 3: Computer Telephony Integration (CTI)	- Telephony integration setup 1. Redwood CTI toolbar setup 2. Call flows configuration 3. Screen pop functionality
Topic 4: Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps
Topic 5: Notifications, Emails, and Interactions	- Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications - Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels
Topic 6: Customer Entitlements and Action Plans	- Action Plans 1. Action plan templates 2. Execution within service requests - Entitlements and SLAs 1. Milestones and operating calendars 2. Coverage and service tiers 3. Notifications and performance tracking
Topic 7: Managing and Extending Service Requests	- Application Composer extensions 1. Groovy scripting for business logic 2. Custom objects and fields 3. Object workflows - Service Request configuration and lifecycle management 1. Profile options and system configuration 2. User and role management 3. Service catalog and category hierarchy 4. Scheduled processes and automation 5. SR outcomes and resolutions
Topic 8: Productivity and Contact Center Tools	- Agent productivity tools 1. Hotkeys and shortcuts 2. Dashboards and analytics 3. SmartText configuration
Topic 9: Redwood UX and AI Features	- AI capabilities 1. SR classification AI 2. Knowledge recommendations - Redwood interface configuration 1. Workflow implementation platform 2. Activities timeline

>> 1Z0-1064-26模擬試験問題集 <<

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Oracle Fusion Service 2026 Implementation Professional 認定 1Z0-1064-26 試験問題 (Q70-Q75):

質問 # 70
Which option describes the automated page presentation for incoming calls?

A. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
B. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
D. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

正解：B

質問 # 71
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. have to contact Oracle Support for the permission to deploy your custom DCS application
B. be required to create all of your own components for the display of Engagement Cloud objects
C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D. not be able to preview your application before you publish it

正解：B

質問 # 72
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Sales opportunities
B. Contacts
C. Service requests
D. Social network
E. Notes

正解：A、C、D

質問 # 73
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
B. Make them available to employees and agents via My Knowledge.
C. Make them available internally to agents as part of the Service Request Knowledge Panel.
D. Make them available externally to customers via My Digital Customer Service (DCS).
E. Make them available to external users by giving them access to the internal "My Knowledge" page.

正解：A、B、D

質問 # 74
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the users of the roles who have the "delete activities" access.
B. Remove the "delete activities" role from all the users who have this role.
C. Remove the "delete activities" button from all pages used by the users who have this access.
D. Remove the "delete activities" privilege from all the roles for users who have this access.

正解：A

質問 # 75
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