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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
  • 1. Focus on value
    • 2. Optimize and automate
      Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
      • 1. Information security management
        • 2. Service validation and testing
          • 3. Architecture management
            • 4. Business analysis
              • 5. Deployment management
                Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
                • 1. Digital technology and digital organizations
                  • 2. The characteristics of high-velocity IT
                    Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                    • 1. Customer and stakeholder value
                      • 2. Feedback loops and continual improvement
                        Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                        • 1. Designing and delivering digital products
                          • 2. Operating and improving digital products

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q85-Q90):

                            NEW QUESTION # 85
                            An organization has integrated security requirements, controls, and automated security testing directly into the work of its development and operations teams, rather than treating security as a separate gate at the end.
                            Which approach does this describe?

                            Answer: B

                            Explanation:
                            DevSecOps extends DevOps by making security a shared responsibility across the entire value stream. Embedding automated security checks and expertise into everyday work means that conformance is assured continuously without introducing the delays associated with late-stage security reviews.


                            NEW QUESTION # 86
                            A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
                            Which stage of the digital product lifecycle is the provider MOST clearly operating in?

                            Answer: C

                            Explanation:
                            The activities described are focused on creating and refining the product offering itself.
                            Researching the opportunity, building a pilot, and learning from early adopters all fall within the obtain/build area of the lifecycle from the provider's perspective.


                            NEW QUESTION # 87
                            From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?

                            Answer: B

                            Explanation:
                            From the service provider's perspective, the digital product lifecycle begins with researching and developing the offering, as this is when the provider initiates creating value. It does not depend on when consumers are onboarded or when engagements are terminated.


                            NEW QUESTION # 88
                            Which behaviour would be encouraged in a lean culture?

                            Answer: A

                            Explanation:
                            A lean culture encourages continuous improvement, learning, and experimentation. Being curious and trying new things supports discovering better ways of working, validating assumptions, and improving processes through feedback, which is central to lean thinking and value-driven optimization.


                            NEW QUESTION # 89
                            The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
                            Which is the BEST approach to improve the students' service experience?

                            Answer: A

                            Explanation:
                            Improving service experience in this situation requires reducing wait times and extending accessibility beyond working hours. Providing and encouraging self-service enables students to resolve common issues independently at any time, improving availability, reducing queue pressure on the service desk, and enhancing overall user experience without being constrained by service desk operating hours.


                            NEW QUESTION # 90
                            ......

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