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The GCP-GCX mock tests are specially built for you to evaluate what you have studied. These Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) practice exams (desktop and web-based) are customizable, which means that you can change the time and questions according to your needs. Our GCP-GCX Practice Tests teach you time management so you can pass the Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) certification exam.

Genesys GCP-GCX Exam Overview:

Certification Vendor:	Genesys
Exam Name:	Genesys Cloud CX Certified Professional – Consolidated Exam
Exam Number:	GCP-GCX
Passing Score:	65%
Exam Duration:	120 minutes
Available Languages:	English
Exam Format:	Scenario-based, Multiple Choice
Certificate Validity Period:	2 years
Related Certifications:	Genesys Cloud CX Certified Professional
Real Exam Qty:	55
Exam Price:	$500 USD
Sample Questions:	Genesys GCP-GCX Sample Questions
Exam Way:	Online proctored or at a testing center
Pre Condition:	Recommended hands-on experience with Genesys Cloud CX platform
Official Syllabus URL:	https://beyond.genesys.com/explore/certification/cloud

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Genesys Cloud CX platform is a comprehensive cloud-based contact center solution that enables businesses to provide exceptional customer experiences. The platform offers a range of features and functionalities such as voice, email, chat, and social media channels, as well as workforce optimization, analytics, and reporting capabilities. The GCP-GCX certification exam is designed to test the proficiency of professionals in the use of these features and functionalities.

Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Exam is a certification exam that is designed to test the knowledge and skills of professionals who work with the Genesys Cloud CX platform. GCP-GCX Exam is a comprehensive assessment of the candidate's understanding of the platform, its features, and its capabilities. The GCP-GCX exam is a vendor-agnostic exam, which means that it is not specific to any particular technology or platform. This makes it an ideal exam for professionals who work in a variety of industries and who need to demonstrate their proficiency in using the Genesys Cloud CX platform.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?

A. Interactions
B. Queues Activity
C. Agents
D. Skills Performance

Answer: D

NEW QUESTION # 37
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?

A. Ensure that the document name is easy to search for.
B. Add meaningful tags to the document.
C. Number the document such that it appears on the top of the list.
D. Add a priority of "High" to the document.

Answer: B

Explanation:
Explanation
Adding meaningful tags to the document is what you must do to ensure that users can find the document when needed after you have added a new document to Genesys Cloud CX Collaborate Workspace. Tags are keywords or phrases that describe the content or purpose of a document in Workspace. Tags help users to find documents faster and easier by using filters or search queries based on tags. You can add tags to a document when you create or edit it in Workspace. References:
https://help.mypurecloud.com/articles/add-tags-to-a-document/
https://help.mypurecloud.com/articles/search-for-a-document/

NEW QUESTION # 38
Why are Divisions important in an organization?

A. Divisions allow the organization to control which roles can be assigned to users.
B. Divisions are used to divide interactions equally between 2 or more queues.
C. Divisions allow grouping and segregation of objects while keeping them inside the same organization.
D. Divisions define which users can be assigned to queues.

Answer: C

NEW QUESTION # 39
You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?

A. User Status Detail Report
B. Agent Metrics Report
C. Queue Metrics Daily Report
D. Interaction Details Report

Answer: B

Explanation:
Explanation
The Agent Login-Logout Details Report is a report that would help you view an agent's time on breaks and login/logout details. This report shows various metrics related to agent availability and activity, such as total login time, total logout time, total break time, break reason codes, etc. This report can help you monitor agent productivity and adherence. References:
https://help.mypurecloud.com/articles/agent-login-logout-details-report/
https://help.mypurecloud.com/articles/monitor-agent-adherence/

NEW QUESTION # 40
Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)

A. Specify time sets as a matching criteria.
B. Automatically assign an evaluation for all calls over 5 minutes.
C. Determine how long to retain recordings and whether to archive or delete them.
D. Update the Do Not Call list with records that have the appropriate wrap-up code.
E. Set up a schedule to run a daily report.

Answer: C,D,E

NEW QUESTION # 41
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