Slack-Admn-201 Cert & Exam Slack-Admn-201 Material

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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations
Topic 2: Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Topic 3: Troubleshooting and Support	- Admin tools and diagnostic capabilities - Common workspace issues resolution
Topic 4: Workspace Administration	- Slack workspace setup and configuration - User provisioning and identity management
Topic 5: Security and Compliance	- Authentication and access controls - Data retention and compliance settings

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Salesforce Certified Slack Administrator Sample Questions (Q175-Q180):

NEW QUESTION # 175
You recently joined an organization that is on Slack's Enterprise Grid plan and because of your previous Slack Admin experience, you were added as a Grid Owner. You notice the organization is still managing provisioning manually, using a "just-in-time" process.
At your last company, you saw the benefits of connecting identity provider (IdP) groups to Slack.
Which two aspects of IdP group mapping will benefit your current organization?
(Select the TWO best answers.)

A. It will enable automatic additions and removals of members in an IdP group to workspaces within your organization.
B. It will enable automatic additions and removals of members in an IdP group to Slack Connect channels within your organization.
C. It will enable automatic approvals and authentications of integrations within your organization.
D. It will enable automatic additions of members in an IdP group to channels within your organization.
E. It will enable member provisioning as a required step for all Org Owners.

Answer: A,D

Explanation:
According to Slack's official documentation on IdP group management:
"Mapping IdP groups to Slack allows automatic provisioning and deprovisioning of users to workspaces and user groups. Members added to an IdP group are automatically added to associated Slack user groups and workspaces." This dramatically reduces manual effort and ensures correct workspace and channel access is kept current.
Slack Connect (C) is external collaboration and not managed directly via IdP groups. D and E are unrelated to IdP functionality.
(Reference: Slack Administration Study Guide - Identity Provider Group Mapping)
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NEW QUESTION # 176
You're an Org Owner on a Slack Enterprise Grid plan. Due to a legal issue, you need to export all messages and files from a Slack Connect channel.
What is the best way to do this?
(Select the best answer.)

A. Use the Discovery API to export all messages and files from the channel.
B. Use Slack's Import/Export Data tool to export all messages from the channel, and then manually download the files.
C. Use the Discovery API to export messages and files from the channel that were sent by your company.Then ask the partners in the Slack Connect channel to do the same.
D. Use the Audit Logs API to monitor and report on all messages and files from the channel.

Answer: C

Explanation:
According to the Slack Enterprise Grid documentation:
"Org Owners and Org Admins can use the Discovery API to export messages and files sent by their organization in Slack Connect channels. Messages and files sent by external partners must be requested from the respective organizations." Because Slack Connect involves multiple organizations, each organization retains ownership of its own data.
Thus, you can only export your company's messages/files via the Discovery API; partners must export their own data.
(Reference: Slack Administration Study Guide - Security and Compliance - Discovery API and Slack Connect)
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NEW QUESTION # 177
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A. Work closely with the executive team, and have them mandate public channel usage.
B. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
C. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
D. Encourage executives to model this behavior and communicate in public channels themselves.

Answer: D

Explanation:
Slack adoption best practices emphasize:
"Behavior modeled by leadership has the greatest impact on changing how teams communicate. When executives and leaders use public channels, it sets a strong cultural example." Mandating behavior (Option B) or limiting private channel creation (Option A) can cause resistance, while education (Option D) is useful but less impactful than leadership modeling.
(Reference: Slack Administration Study Guide - Building a Public-First Culture)

NEW QUESTION # 178
Moshi is a Workspace Owner on the Plus plan. John is leaving the company on Friday, and Moshi will be deactivating John's IdP account.
What does Moshi need to do to ensure that John won't have access to Slack?

A. Change the email, and reset the password. Changing the email will end John's Slack session.
B. Deactivating the IdP account will automatically delete the Slack account that was bound to it via SSO.
C. Check that the IdP supports de-provisioning via SCIM and that the connector app is installed and configured correctly.
D. Activate "Just-in-Time" de-activations to automatically remove John and any users who are inactive for more than 14 days.

Answer: C

Explanation:
To automatically manage user deactivation:
"If your Identity Provider supports SCIM provisioning, and it is correctly configured with Slack, user deactivation in the IdP will trigger automatic deactivation of the user's Slack account." SCIM ensures seamless deprovisioning. Just-in-Time deactivations (D) are not a Slack feature, and changing the email manually (A) is not secure or scalable.
(Reference: Slack Administration Study Guide - User Deprovisioning with SCIM)

NEW QUESTION # 179
Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages because public channel message retention settings are set to delete messages after 20 days.
The decision regarding this setting was made 2 years ago, and now the setting is no longer required.
Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.
Which settings and permissions should Teara change to promote increased communication outside of direct messages?

A. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only
B. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels
C. Changing the workspace's message retention and deletion policy for all channels and direct messages to
"Keep Everything" and allowing everyone to create channels
D. Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created

Answer: B

Explanation:
Slack's best practices for promoting open communication are:
"Keep everything in public channels for transparency and collaboration. Set public channel message retention to 'Keep Everything' and restrict DM retention to minimize private, siloed communication." Also:
"Allow everyone to create channels to lower barriers to collaboration and prevent bottlenecks." Restricting channel creation (Option C) would hinder users and reinforce the DM reliance problem.
(Reference: Slack Administration Study Guide - Messaging and Retention Policies)
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NEW QUESTION # 180
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