Test Apple Apple-Device-Support Pdf, Apple-Device-Support Test Collection

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 2
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 3
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 4
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 5
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 6
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 7
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 8
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 9
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 10
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 11
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.

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Apple Device Support Exam Sample Questions (Q11-Q16):

NEW QUESTION # 11
Use this image to answer the question.

What should you do if you forgot your passcode and your iPhone is disabled?

Answer: A

Explanation:
If you forgot your passcode and your iPhone is disabled, you need to erase your iPhone and set it up again.
The only way to do this is to put your iPhone in recovery mode and connect it to a computer with iTunes or Finder. This will erase all your data and settings, including the passcode, and install the latest version of iOS or iPadOS on your iPhone. You can then restore your data and settings from a backup, if you have one, or set up your iPhone as a new device. To put your iPhone in recovery mode, you need to follow these steps:
* Make sure that your iPhone is not connected to your computer, then turn it off completely.
* Press and hold the correct button for your iPhone model while connecting it to your computer. For iPhone 8 and later, use the side button. For iPhone 7 and 7 Plus, use the volume down button. For
* iPhone 6s and earlier, use the home button.
* Keep holding the button until you see the recovery mode screen on your iPhone, then release the button.
The recovery mode screen shows a cable and a computer icon.
* On your computer, open iTunes or Finder and locate your iPhone. You should see a message that says there is a problem with your iPhone that requires it to be updated or restored.
* Choose Restore to erase your iPhone and install the latest software. This may take some time, so do not disconnect your iPhone until the process is complete.
* After your iPhone is restored, you can set it up again using the onscreen instructions. You can choose to restore from a backup or set up as a new device.
References: = If you forgot your iPhone passcode; Apple Device Support Exam Prep Guide, page 8.


NEW QUESTION # 12
What could be a reason Mac doesn't automatically upgrade to macOS Sequoia?

Answer: D

Explanation:
If "Install macOS updates" is off in System Settings > General > Software Update > Automatic Updates
, the Mac won't upgrade automatically.
* Option A: Volume owner isn't a macOS concept here.
* Option B: Secure token isn't for updates.
* Option D: Download-only doesn't stop install.
References: Apple Support - " Update macOS " (support.apple.com/HT201541).


NEW QUESTION # 13
What allows a Mac with Apple silicon to use apps and other software like plug-ins, add-ons, and extensions that were written for Intel-based Mac computers in macOS?

Answer: D


NEW QUESTION # 14
A user reports that their USB storage device isn't appearing in the Finder. The storage device also isn't appearing in Disk Utility. Where can you verify that the storage device is connected?

Answer: B

Explanation:
If a USB device isn't in Finder or Disk Utility, System Information > Hardware > USB lists all connected USB devices, confirming physical detection.
* Option A: Volumes shows mounted disks, not unmounted USB.
* Option C: Storage shows used space, not hardware.
* Option D: Device Management isn't a setting.
References: Apple Support - " Use System Information " (support.apple.com/HT203001).


NEW QUESTION # 15
What is the feature that allows you to share your screen in Facetime?

Answer: B


NEW QUESTION # 16
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