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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Complex and costly upgrades from custom extensions
B. Efficient operations of IT security and efficiency
C. Rapid, continuous innovation by running the latest software version
D. Data quality and consistency challenges
E. Better process execution through improved data quality

Answer: B,C,E

NEW QUESTION # 31
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Deliver personalized content
B. Route sales orders
C. Generate product recommendations
D. Create quotation versions

Answer: A,C

NEW QUESTION # 32
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration monitoring needs to be centralized
B. Integration is GDPR compliant
C. Integration caters for error handling and monitoring
D. Integration value mapping needs to be maintained
E. Integration between SAP CX and SAP ERP is out-of-the-box

Answer: C,D,E

NEW QUESTION # 33
Which feature is available in SAP Commerce Cloud?

A. Product catalog
B. Case processing with registered products
C. Management for intercompany sales processes
D. Bounce management for new prospects

Answer: A

NEW QUESTION # 34
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Lower customer acquisition costs
B. Innovate and stay ahead
C. Increased profitability
D. Optimize buying lifecycle
E. Improved customer satisfaction and retention

Answer: A,C,D

NEW QUESTION # 35
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