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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Discovery13%- Gather user requirements and plan design strategy
  • 1. Identify user personas and their workflows
  • 2. Translate business needs into user-centered goals
  • 3. Apply user research methods
Declarative Design27%- Design using Salesforce declarative tools
  • 1. Optimize page layouts, record types, and views
  • 2. Use Lightning App Builder and Flow for user experience
  • 3. Apply Salesforce Lightning Design System (SLDS)
  • 4. Design navigation and information architecture
Strategy and Governance17%- Define UX strategy and governance
  • 1. Plan UX roadmap and adoption
  • 2. Collaborate with stakeholders and teams
  • 3. Establish design guidelines and standards
Design System Implementation20%- Leverage SLDS and design standards
  • 1. Adapt designs for mobile and different devices
  • 2. Maintain consistency and branding
  • 3. Use SLDS components and tokens
Human-Centered Design12%- Apply design thinking and human-centered principles
  • 1. Design for accessibility and inclusivity
  • 2. Align design with Salesforce best practices
  • 3. Define problem statements and design principles
Testing11%- Validate and test designs
  • 1. Conduct usability testing and heuristic evaluation
  • 2. Gather feedback and iterate designs
  • 3. Measure design success and adoption

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Salesforce Certified Platform User Experience Designer Sample Questions (Q146-Q151):

NEW QUESTION # 146
Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level.
Which platform tools should be used to achieve this requirement?

Answer: A

Explanation:
A formula field is a custom field that calculates a value based on a formula expression. A formula field can display text, numbers, dates, or images. A formula field can use the IMAGE function to display an image from a URL.A formula field can be added to an object page layout to show the image on the record detail page1.
A static resource is a file or a collection of files that can be uploaded to Salesforce and referenced in a formula field, a Visualforce page, a Lightning component, or a web tab. A static resource can store images, style sheets, JavaScript, or other files.A static resource can be used to store the custom image that Cloud Kicks wants to display on the record detail page2.
An object page layout is a configuration of fields, buttons, related lists, and other components on a record detail page. An object page layout can be customized to show different information for different users, based on their profiles or record types.An object page layout can be used to add the formula field that displays the custom image to the record detail page3.
These platform tools can be used to achieve the requirement of adding a custom image to a record detail page, making it easier for Cloud Kicks to visually identify its current membership level. For example, the formula field can use the IMAGE function to display the custom image from the static resource, based on the value of another field that indicates the membership level. The object page layout can then include the formula field on the record detail page for the relevant users.
Image field is a custom field that allows users to upload and display images on a record. Image field can be used to show images on a record detail page, but it is not suitable for Cloud Kicks' requirement, because it does not allow the image to be determined by a formula expression.Image field requires the user to manually upload the image for each record, which is not efficient or consistent4.
Dynamic form is a feature that allows admins to add, group, and reorder fields and sections on a Lightning record page using the Lightning App Builder. Dynamic form can be used to create flexible and dynamic page layouts that can adapt to different contexts and scenarios. Dynamic form also supports visibility rules, which can be used to show or hide fields or sections based on filters or conditions. However, dynamic form is not a platform tool that can be used to display a custom image on a record detail page, as it does not affect the content or functionality of the fields.Dynamic form can only be used to configure the layout of the fields, not the values or images of the fields5.
Lightning components are reusable units of user interface that can be used to build Lightning pages and applications. Lightning components can be built using HTML, CSS, JavaScript, and Apex. Lightning components can display data, images, icons, charts, buttons, or other elements on a Lightning page. SLDS icons are icons from the Salesforce Lightning Design System that can be used in Lightning components to represent actions, objects, or concepts. Compact layouts are page layouts that show a record's key fields at a glance in the highlights panel, the list view, the Related tab, and other places.Compact layouts can be used to customize which fields are displayed in these places6.
Lightning components, SLDS icons, and compact layouts are platform tools that can be used to display images on a Lightning page, but they are not the best option for Cloud Kicks' requirement, because they are more complex and require more development skills than a formula field, a static resource, and an object page layout. Lightning components also require more maintenance and testing than formula fields. SLDS icons are predefined icons that may not match the custom image that Cloud Kicks wants to display.Compact layouts are not relevant for displaying images on a record detail page, as they only affect the highlights panel and other places6.


NEW QUESTION # 147
A UX Designer is creating a one-to-many or many-to-one relationship between two objects.
Which kind of relationship should the designer use to link the two objects?

Answer: A

Explanation:
A lookup relationship is a type of relationship that links two objects together, but the relationship is not required. This means that the child object can exist independently of the parent object. A lookup relationship can be either one-to-many or many-to-one, depending on the cardinality of the objects involved. For example, a contact can have a lookup relationship to an account, which means that a contact can belong to one account, but an account can have many contacts. Alternatively, a custom object can have a lookup relationship to a user, which means that a custom object can belong to many users, but a user can have only one custom object record.Trailhead: Data Modeling,Trailhead: Salesforce User Experience Designer Certification Prep,Salesforce Help: Define Lookup Relationships


NEW QUESTION # 148
A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks.
After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?

Answer: B

Explanation:
The correct answer is C. Conduct a workshop with stakeholders to align on the current state and build consensus, as explicitly keyed in the study guide.
The discovery interviews have revealed that the fundamental problem is not simply poor adoption; Cloud Kicks lacks a clear and consistent sales process. Implementing user guidance before the organization agrees on the process would therefore attempt to teach users a workflow that is not yet defined.
Option A is premature. In-App Guidance may support adoption after a process is established, but it cannot resolve disagreement about what that process should be.
Option B gathers additional individual preferences, but the problem described is organizational alignment rather than a shortage of opinions. More isolated responses could actually increase ambiguity if different representatives prefer different approaches.
The study guide therefore favors a collaborative workshop. Bringing stakeholders together allows the team to make the current process visible, identify inconsistencies, establish shared understanding, and build consensus before designing the future experience.
The Discovery principle is clear: align on the problem and current state before implementing the solution.
Study Guide reference/topics: Discovery, stakeholder workshops, current-state alignment, consensus building, adoption strategy.


NEW QUESTION # 149
Cloud Kicks wants to implement its company colors in all UI components, like buttons and icons, using a custom theme. How does the Salesforce Lightning Design System (SLDS) ensure the UI components align with the theme?

Answer: C

Explanation:
The correct answer is A. Design tokens prefixed with "brand", exactly as identified in the uploaded UX Designer study guide.
The question is testing how a design system propagates theme-level design decisions across multiple components. Rather than hard-coding individual color values into every button, icon, or component, SLDS uses named design values represented through design tokens.
The guide specifically identifies tokens prefixed with "brand" as the mechanism used to align components with a custom theme.
This approach improves both consistency and maintainability. If a theme changes, components referencing the appropriate brand token can inherit the updated design value instead of requiring developers to locate and replace numerous hard-coded values.
Option B, JavaScript libraries loaded from a static resource, is not the design-value mechanism described in the question.
Option C, CSS hexadecimal values, represents the opposite of a scalable design-system approach. Hard-coded values make global design changes harder and can cause components to become visually inconsistent over time.
The study-guide principle is that theme-driven interfaces should rely on reusable named design entities rather than duplicated literal values.
Study Guide reference/topics: Design Tokens, brand tokens, themes, component consistency, Salesforce Lightning Design System.


NEW QUESTION # 150
Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?

Answer: C

Explanation:
Dynamic Forms is a feature that allows users to customize the layout of a record detail page by placing fields and sections anywhere on the page, and applying visibility rules to show or hide them based on certain criteria. Dynamic Forms can help service agents to create user-centric, intuitive, and dynamic layouts that display only the relevant fields and sections for the reservation process. Dynamic Forms can also improve page load times and reduce the need for multiple page layouts and record types.Dynamic Forms is currently available for custom objects and some standard objects in Lightning Experience12.Reference:
Dynamic Forms
Get Started with Dynamic Forms


NEW QUESTION # 151
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