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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud
Related Certifications:	Salesforce Certified Administrator Salesforce Certified Sales Cloud Consultant
Exam Format:	Multiple Select, Multiple Choice
Exam Duration:	90 minutes
Passing Score:	65%
Certificate Validity Period:	2 years
Exam Price:	$200 USD
Real Exam Qty:	60
Available Languages:	English
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam (available through Salesforce certification portal)
Pre Condition:	Recommended: Basic Salesforce platform knowledge, familiarity with CRM concepts, and understanding of telecommunications industry processes
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/communicationscloudaccreditedprofessional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q41-Q46):

NEW QUESTION # 41
Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A. Leverage the EPC functionality to track the product related configuration.
B. Create salesforce report on EPC project object to track the product time to market.
C. Create a salesforce Report on the Product object to track the product time to market
D. Create a Product Time to market app from template in CRM analytics to track the product time to market

Answer: B

NEW QUESTION # 42
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
B. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
C. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
D. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

Answer: B

Explanation:
In a scenario where multiple integration steps are involved with a transient identifier necessary only for the initial steps, implementing the integration using an integration procedure (C) is the most streamlined approach. This allows for the seamless passing of the identifier from one step to the next with minimal configuration, ensuring efficiency and reducing the complexity of the orchestration.References:Salesforce documentation on Order Management integration procedures and orchestration configuration.

NEW QUESTION # 43
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A. Create one decomposition relationship each from all commercial offerings to the same technical product
B. Create one decomposition relationship each via one parent class product from all commercial offerings
C. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
D. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

Answer: B

NEW QUESTION # 44
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
B. Model the router technical product and decompose it from the business internet offer.
C. Model the router as an attribute of the business internet offer with a default value of 'included'
D. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

Answer: B

NEW QUESTION # 45
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Adjustment using Context rules
B. Customizations using CPQ Hooks
C. Promotions
D. Discounts.

Answer: A,D

NEW QUESTION # 46
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