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Salesforce Sales-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Sales Cloud Analytics	10%	- Sales metrics and KPIs - Reports and dashboards for sales
Topic 2: Account and Contact Management	12%	- Account hierarchy and relationships - Contact management best practices
Topic 3: Opportunity Management	17%	- Forecasting and quota management - Opportunity stages and pipeline management
Topic 4: Practical Application of Sales Cloud Expertise	33%	- Sales Cloud implementation strategies - Customer success and solution delivery - Scalability and maintainability
Topic 5: Lead Management	12%	- Lead scoring and routing - Lead qualification and conversion
Topic 6: Sales Cloud Configuration	16%	- Sales processes and workflows - Sales Cloud features and customization

>> Latest Sales-Con-201 Exam Topics <<

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q38-Q43):

NEW QUESTION # 38
Cloud Kicks wants an at-a-glance view combining sales pipeline, quota attainment, and activity metrics for executives. What should the consultant recommend?

A. A Lightning dashboard with multiple report components
B. A single detailed report
C. Individual emails per rep

Answer: A

NEW QUESTION # 39
Cloud Kicks (CK) has customers who are often involved with more than one company. CK wants to track these contacts on associated accounts without creating duplicate Contact records. What should a consultant consider when enabling the Set Up Contacts to Multiple Accounts feature?

A. Designate a default account as the Contact's primary account.
B. Add account relationships from the Contact record.
C. Create a junction object to link Accounts and Contacts.

Answer: A

NEW QUESTION # 40
A sales rep at Cloud Kicks must have access to all child accounts of the accounts they own. The organization- wide default setting for Account is Private.
What happens if a sales rep has access to a parent account?

A. Access to child account records is granted via the Account Hierarchy.
B. Access to child account records needs to be shared manually,
C. Access to child account records is controlled by default Account Teams.

Answer: A

Explanation:
In Salesforce, if the organization-wide default for Accounts is set to Private, access to child accounts is not automatically granted based on parent account ownership. As a result, manual sharing rules or sharing through Account Teams or role hierarchies must be used to extend access to child accounts. The Account Hierarchy itself does not provide automatic access to child records.
Account Teams can provide access but only if configured to include child accounts. Since the OWD is Private, manual sharing is the primary method to ensure appropriate access.
Salesforce Documentation References:
* Account Hierarchy and Sharing
* Manual Account Sharing

NEW QUESTION # 41
Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments. The CIO asked the consultant to log the two previously known issues as a starting point for the register.
In which Risk category do these system downtime issues fall?

A. Operational Risk
B. Compliance Risk
C. Technical Risk

Answer: C

Explanation:
The system downtimes during past deployments fall under the category of Technical Risk. Here's why:
* Technical Nature of Issue: System downtime is directly related to the performance, reliability, and technical aspects of Salesforce deployments. Technical risks encompass potential issues related to system functionality, stability, and the implementation of technology.
* Risk Register Considerations: A Risk Register categorizes risks to help with mitigation planning.
Since the issues were due to technical failures during deployment, this aligns with Technical Risk, as it involves technology infrastructure and deployment processes.
* Salesforce Best Practices: Identifying and categorizing technical risks helps to prepare and allocate resources effectively, reducing the likelihood of similar issues in future deployments.
* References: Salesforce's guidance on Risk Management and Deployment Planning includes information on managing technical risks associated with deployments.
In summary, Technical Risk (Option A) is the appropriate category for issues related to system downtimes during Salesforce deployments.

NEW QUESTION # 42
Sales reps at Universal Containers receive leads that are generated from various channels. Lead quality varies greatly. Sales managers want the sales reps to focus on the leads most likely to result in a sale.
What should the consultant recommend to meet this requirement?

A. Implement a lead scoring strategy.
B. Create list views to filter on each lead source.
C. Implement lead assignment rules.

Answer: A

Explanation:
A lead scoring strategy helps prioritize leads based on their likelihood of conversion, allowing sales reps to focus on high-quality leads that are more likely to result in sales. Salesforce provides tools such as Einstein Lead Scoring, which can automate this process using AI to analyze lead attributes and behaviors, giving each lead a score that reflects its quality. This strategy supports sales managers' goals of improving focus and efficiency in handling leads from various sources.

NEW QUESTION # 43
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