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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:

Section	Objectives
Topic 1: Member Lifecycle Management	- Enrollment and member onboarding - Tier management and progression rules
Topic 2: Earning and Redemption Rules	- Reward redemption processes - Points accrual and earning strategies
Topic 3: Program Setup and Configuration	- Creating loyalty programs in Salesforce - Defining tiers, currencies, and rewards
Topic 4: Loyalty Management Fundamentals	- Loyalty program types and structures - Core concepts of loyalty programs
Topic 5: Analytics and Reporting	- Loyalty program performance metrics - Reporting dashboards and insights
Topic 6: Loyalty Engagement and Promotions	- Partner and coalition loyalty programs - Campaigns and promotional incentives

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최신 Loyalty Management Salesforce-Loyalty-Management 무료샘플문제 (Q20-Q25):

질문 # 20
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?

A. Create a Screen Flow
B. Embed Loyalty Member Profile Cards
C. Create formula fields on Case Object
D. Develop a custom component

정답：B

질문 # 21
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

A. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2
C. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
D. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.

정답：C,D,E

질문 # 22
A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?

A. The Default Workflow User is missing the CLAAnalytics Base User permission set license
B. The Default Workflow User is missing the Loyalty Management permission set license
C. The Default Workflow User is missing the Data Pipelines Base User permission set license
D. The Default Workflow User is missing the CLAAnalytics Base User permission set license

정답：D

설명：
The root cause of the issue where all the Loyalty automations that have Data Processing Engine actions are failing is because the Default Workflow User is missing the CLAAnalytics Base User permission set license (B). This permission set license is essential for the Default Workflow User to execute actions related to the Data Processing Engine within Salesforce Loyalty Management. Without this permission set, the user lacks the necessary access rights to run these specific automations, leading to the observed failures. Salesforce documentation on Loyalty Management would provide guidance on setting up and troubleshooting automations, including the necessary permission sets for different actions.

질문 # 23
What two ways could an Administrator configure a Promotion to target a specific audience?

A. This functionality does not exist in Salesforce Loyalty Management.
B. Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.
C. Link a promotion to a campaign and associate a segment to the campaign
D. Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion

정답：C,D

설명：
To target a specific audience with a Promotion in Salesforce Loyalty Management, an administrator could:
Option C "Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion." This allows for precise targeting based on detailed segmentation criteria.
Option D "Link a promotion to a campaign and associate a segment to the campaign." This method utilizes Salesforce's campaign management features to target promotions to specific segments.

질문 # 24
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?

A. Create customer integration code
B. Create a Connected App in Platform
C. Create Data Processing jobs
D. Create custom objects in Loyalty

정답：A

질문 # 25
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Salesforce Salesforce-Loyalty-Management인증시험은 전업적지식이 강한 인증입니다. IT업계에서 일자리를 찾고 계시다면 많은 회사에서는Salesforce Salesforce-Loyalty-Management있는지 없는지에 알고 싶어합니다. 만약Salesforce Salesforce-Loyalty-Management자격증이 있으시다면 여러분은 당연히 경쟁력향상입니다.

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