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| Section | Objectives |
|---|---|
| Security and Access | - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods - Sharing models and data visibility |
| Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Experience Personalization | - Content personalization strategies - Audience targeting and segmentation - Salesforce CMS integration |
| Experience Cloud Fundamentals | - Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities |
| Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Experience Site Configuration | - Navigation and structure configuration - Templates and branding - Site creation and setup |
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NEW QUESTION # 154
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
Answer: D
Explanation:
Service Your Way is a component that allows customers to choose how they want to interact with a service agent or a chatbot from a list of available channels, such as phone, chat, SMS, WhatsApp, or Facebook Messenger. Service Your Way can be added to any page in Experience Builder and configured to show different channels based on user attributes or device type.
NEW QUESTION # 155
Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires.
Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers
Answer: B,C
Explanation:
Experience Cloud can be used for employee apps, such as an onboarding app for new hires. However, there are some considerations when creating an employee app, suchas:
* Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
Only posts in public groups or groups that are shared with the main org will be visible in both places.
* Chatter posts related to a record will be available in the employee app as well as the main org.
However, users need to have access to the record in both places to see the posts.
NEW QUESTION # 156
Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that SalesforcePRM can help with channel sales, lead distribution, and co- marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers
Answer: B,D,E
Explanation:
Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Salesforce PRM comes with some standard features that you can leverage without any code customization, such as:
* Case Escalation: You can enable your partners to escalate cases to you when they need your help or expertise.
* AI-Powered Knowledge Base: Youcan provide your partners with relevant and personalized knowledge articles powered by Einstein Article Recommendations.
* Chat: You can enable your partners to chat with you or other partners in real time using Embedded Service Chat or Salesforce Chat Snap-ins.
NEW QUESTION # 157
Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?
Answer: D
Explanation:
To make a Knowledge article visible to both authenticated customers and unauthenticated guest users on the public knowledge base, you need to select the Visible to Public Knowledge Base checkbox when creating the article. This will allow you to share the article with public users on your site. You can also select other visibility options,such as Visible to Customer or Visible to Partner, if you want to share the article with other channels.
NEW QUESTION # 158
DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk.
Which license type meets this requirement?
Answer: D
Explanation:
This license type allows the realtors to access Knowledge articles, reports and dashboards, and Leads in the digital experience. Partner Community users can also access standard and custom objects, such asaccounts, contacts, cases, and opportunities. Partner Community users can also register deals and collaborate with UMS on sales opportunities.
NEW QUESTION # 159
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