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Salesforce Sales-Con-201 Exam Syllabus Topics:

SectionObjectives
Industry Knowledge
Account and Contact Management
Sales Productivity and Management
Reports and Dashboards
Data Management
Implementation Strategies
Collaboration and Integration
Opportunity Management
Sales Lifecycle Management

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Sales-Con-201 Exams | Sales-Con-201 Test Duration

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q36-Q41):

NEW QUESTION # 36
A consultant is working with Cloud Kicks (CK) on its initial Sales Could implementation. CK wants its sales reps to be able to use Sales Cloud to track accounts, contacts, and opportunities before its global conference in 4 months. What should the consultant recommend to meet the requirement?

Answer: B


NEW QUESTION # 37
Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRM application UC has used in the past years. Employees have failed to adopt the previous two applications. Which step should be part of UC's plan to help drive adoption of Sales Cloud?

Answer: C


NEW QUESTION # 38
Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information.
CK wants to view those orders as a related list on the Account record in real time.
Which best practice should the consultant recommend?

Answer: B

Explanation:
Salesforce Connect allows for real-time integration with external systems by creating external objects that act as virtual representations of external data within Salesforce. This is ideal for situations where data must be accessed in real-time, as with Cloud Kicks' ERP system and product order information. By using Salesforce Connect, CK can display external data directly in Salesforce as a related list on the Account without the need for nightly batch jobs or custom components.
Creating a Lightning component for REST integration or using a custom object with a batch job are alternatives but do not offer the same seamless, real-time access that Salesforce Connect provides.
Salesforce Documentation References:
Salesforce Connect Overview
Using External Objects in Salesforce


NEW QUESTION # 39
Cloud Kicks wants existing sales reps to adopt the new Sales Cloud implementation quickly and reduce resistance to change. What should the consultant recommend as part of the rollout strategy?

Answer: A


NEW QUESTION # 40
Cloud Kicks is implementing Sales Territories for its retail sales unit. The sales director is requesting a detailed roll-up forecast for territories.
What should the consultant recommend?

Answer: C

Explanation:
The Forecast Manager role is essential in Salesforce when working with Territory Forecasts. By assigning a Forecast Manager to each region, Salesforce can generate a roll-up forecast based on the territories managed within that region. The Forecast Manager oversees the forecasting process and can provide the sales director with the requested detailed roll-up forecast for each territory.
Including the Forecast Manager field on the Account page layout or assigning roles in the user role hierarchy is useful for access control and organizational structure, but they do not directly impact the roll-up forecast functionality for territories. Assigning a Forecast Manager ensures accurate and hierarchical forecasting as per regional sales performance.
Salesforce Documentation References:
Set Up Collaborative Forecasts by Territory
Forecast Manager Role in Territory Management


NEW QUESTION # 41
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