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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems31%- Other operating systems
  • 1. macOS basics
    • 2. Linux fundamentals
      - Windows OS installation, configuration, and management
      • 1. Windows tools and utilities
        • 2. Command-line tools (basic administration)
          Topic 2: Software Troubleshooting22%- Device and application troubleshooting
          • 1. Peripheral issues
            • 2. Performance optimization
              - Common OS issues
              • 1. Boot issues and recovery
                • 2. Application crashes and errors
                  Topic 3: Operational Procedures22%- Professionalism and communication
                  • 1. Documentation procedures
                    • 2. Customer service best practices
                      - Safety and environmental procedures
                      • 1. E-waste handling
                        • 2. Safety and compliance
                          Topic 4: Security25%- Security practices
                          • 1. Wireless security and encryption
                            • 2. Authentication and access control
                              - Threats and vulnerabilities
                              • 1. Malware types
                                • 2. Social engineering attacks

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                                  CompTIA A+ Certification Exam: Core 2 Sample Questions (Q299-Q304):

                                  NEW QUESTION # 299
                                  A desktop technician is hardening a newly installed company workstation. Which of the following actions should the technician take? (Select two).

                                  Answer: A,F

                                  Explanation:
                                  Hardening focuses on reducing default attack surface and removing predictable access paths. Quentin Docter explains that default accounts are risky and highlights that Windows creates a Guest account that "represents a weakness that can be exploited," so you "should disable all accounts that are not needed, especially the Guest account." That directly supports option B.
                                  Docter also emphasizes changing defaults as part of hardening: "Changing the default password to a complex password is also a good practice in hardening the device." That maps to option E (change the default administrator password). These actions reduce common credential-based attacks and limit unauthorized access.
                                  Other options are either unrelated to workstation hardening (remote collaboration tools, virtual assistants) or weaken security (disabling screensavers may remove automatic lock behavior). Thus, the best two hardening steps are disable Guest and change the default admin password.


                                  NEW QUESTION # 300
                                  A developer asks a public chatbot to generate a function to convert a .pdf file into a Word document. The chatbot responds that the function exists in the pdf2word library. However, the developer cannot find any evidence that this library exists. Which of the following describes what most likely happened with the chatbot?

                                  Answer: C

                                  Explanation:
                                  A hallucination occurs when a chatbot generates information that sounds plausible but is not factually supported. In this case, the chatbot invented or incorrectly referenced a library that the developer could not verify.


                                  NEW QUESTION # 301
                                  The Chief Information Officer (CIO) is overseeing a project to integrate existing business processes to an enterprise resource planning system. The CIO identifies the scope of the change and provides it to the IT department. Which of the following is the first change management procedure to perform before measuring the impact to the systems?

                                  Answer: D

                                  Explanation:
                                  Before you can accurately understand impact (what will break, what will change, what dependencies exist), you should validate the change in a controlled environment. Mike Meyers' Lab Manual defines sandbox testing as using a safe place "where you can experiment without messing up the primary system," typically a virtualized environment that isolates the test machine and enables restore from snapshots. It states sandbox testing "entails checking out new and updated applications without putting the systems and data you depend on at risk." The All-in-One guide mirrors this exact best practice for change management, emphasizing that you don't roll changes into production for many users/systems without "thorough testing and analysis," and highlights sandbox testing as a documented business process used to evaluate changes safely. In this scenario, the scope is known, so the next "first" practical procedure to evaluate effect is to test it in a sandbox so you can then measure and document impacts based on evidence. A rollback/backup plan is critical, but sandbox testing comes first to determine what safeguards are required.


                                  NEW QUESTION # 302
                                  Which of the following is an example of malware that runs on the device and uses built-in sensors to monitor targets without their consent?

                                  Answer: C

                                  Explanation:
                                  Stalkerware is designed to secretly monitor a user's activity by leveraging device features such as GPS, microphone, camera, and other sensors without the user's consent.


                                  NEW QUESTION # 303
                                  A technician installs VPN client software that has a software bug from the vendor.
                                  After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists.
                                  Which of the following should the technician do next to mitigate this issue?

                                  Answer: D


                                  NEW QUESTION # 304
                                  ......

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