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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Organization Setup | 4% | - Lightning Experience vs Classic - User Interface - Company Information - Fiscal Year - Currency Management |
| Topic 2: Reports and Dashboards | 11% | - Report Types - Joined Reports - Summary Reports and Matrix Reports - Scheduling Reports - Report Builder - Dashboard Components |
| Topic 3: Data Management | 10% | - Data Loader - Data Import Wizard - Duplicate Rules and Matching Rules - Data Quality Best Practices - Data Export |
| Topic 4: Salesforce Mobile App and Lightning Experience | 6% | - Salesforce Mobile App Configuration - Lightning Experience Features - Navigation and UI Customization |
| Topic 5: Activity Management and Chatter | 4% | - Chatter Best Practices - Tasks and Events - Chatter Groups and Feeds |
| Topic 6: Security and Access | 12% | - Object-Level Permissions - Field-Level Security - Salesforce Shield - Record Access (OWD, Sharing Rules) - Login Hours and IP Ranges |
| Topic 7: Standard and Custom Objects | 8% | - Custom Object Creation - Standard Object Overview - Object Relationships (Lookup, Master-Detail) - Roll-up Summary Fields |
| Topic 8: Sales Cloud Applications | 10% | - Sales Cloud Features - Products, Price Books, and Quotes - Account and Contact Management - Forecasting - Opportunity Management |
| Topic 9: Workflow and Process Automation | 17% | - Flows (Screen Flows, Autolaunched Flows) - Process Builder - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Approval Processes - Workflow Rules |
| Topic 10: User Setup | 8% | - Permission Sets - Role Hierarchy - Profile Configuration - User Creation and Management - User Licenses - Delegated Authentication |
| Topic 11: Service Cloud Applications | 10% | - Service Contracts - Web-to-Case and Email-to-Case - Cases and Entitlements - Service Cloud Features - Omni-Channel |
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NEW QUESTION # 28
The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates.
Answer: D
NEW QUESTION # 29
Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose 2 answers
Answer: C,D
NEW QUESTION # 30
Which of the following chart types does not support Combination Chart?
Answer: B,F
NEW QUESTION # 31
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
Answer: C
Explanation:
Case escalation rules are a way to automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 32
If a Standard Object is Renamed, the Reports are Renamed based on the new label value
Answer: A
Explanation:
Section: Volume H
NEW QUESTION # 33
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