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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Software Troubleshooting	23%	- Mobile device troubleshooting 1. Connectivity and synchronization issues 2. Performance and battery problems 3. App and OS update failures - Operating system issues 1. Update and driver failures 2. System crashes and performance issues 3. Boot errors and startup problems - Application and security troubleshooting 1. Application crashes and errors 2. Security-related issues and fixes 3. Installation and compatibility problems
Topic 2: Operational Procedures	21%	- Safety and compliance 1. Workplace safety procedures 2. Privacy and regulatory compliance 3. Environmental controls - IT service management 1. Backup and recovery processes 2. Documentation and change management 3. Disaster recovery planning - Communication and professionalism 1. Incident reporting 2. Customer service techniques 3. SLA management
Topic 3: Operating Systems	28%	- Mobile operating systems 1. Mobile device management 2. Android and iOS configuration 3. App installation and security settings - macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Installation and navigation 3. Command-line operations - Windows installation, configuration, and management 1. Device drivers and system updates 2. File systems, partitions, and storage management 3. Windows 10/11 features and settings 4. Command-line tools and scripting
Topic 4: Security	28%	- Threats and mitigation 1. Social engineering prevention 2. Data protection and disposal 3. Malware types and removal - Security fundamentals 1. Permissions and access control 2. Authentication and authorization 3. Zero Trust concepts - Network and application security 1. Firewalls and security appliances 2. Wireless security protocols 3. Encryption technologies

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q231-Q236):

NEW QUESTION # 231
A user reports the icons on their desktop have changed. A technician investigates and discovers programs no longer open, files are inaccessible, and file extensions have been changed. When a ransom note appears on the display, which of the following should the technician do next?

A. Restore from a backup.
B. Change the extensions back.
C. Run antivirus scans.
D. Isolate the system.

Answer: D

Explanation:
The technician should isolate the system immediately to prevent the ransomware from spreading to other machines or network resources before taking any recovery actions.

NEW QUESTION # 232
An endpoint ' s screensaver no longer activates automatically. The global security policy states that the screensaver should activate after the endpoint has been idle for an hour. Which of the following commands should the technician run on the endpoint to investigate this issue?

A. msinfo32.exe
B. sfc /scannow
C. gpresult
D. whoami

Answer: C

Explanation:
Because the requirement is defined by a global security policy, the key question is whether the endpoint is actually receiving and applying the correct Group Policy Object (GPO) settings for screensaver timeout and enforcement. The best command to investigate applied policy is gpresult, which produces the Resultant Set of Policy (RSoP) information. Quentin Docter explains: "The gpresult command is used to show the Resultant Set of Policy (RSoP) report/values for a remote user and computer," and it helps determine "which settings apply" when policies can be set at the local workstation, domain, user, and computer levels. He notes the /r switch provides a summary and /z gives detailed, "super-verbosity" output showing exact settings being applied.
The All-in-One guide similarly states gpresult gives "a quick overview of all security policies applied to a single user or computer," which is precisely what you need when a policy-driven screensaver setting isn't behaving as expected. msinfo32 shows system info, sfc repairs corrupted files, and whoami shows identity- none confirm applied GPO settings like gpresult.

NEW QUESTION # 233
A technician needs to change hibernation settings on a Windows computer via a batch file. Domain policies are unavailable. Which is the best method?

A. Update the computer's firmware
B. Use the powercfg command in PowerShell
C. Use Power Options in Control Panel
D. Run gpupdate from command prompt

Answer: B

Explanation:
Thepowercfg commandis a built-in utility for controlling power settings including hibernation. It can be used in scripts and does not require domain access.
FromQUENTIN DOCTER - COMPTIA A+ COMPLETE study GUIDE:
"The powercfg command provides granular control of power settings, useful for scripting and configuring systems without Group Policy access."

NEW QUESTION # 234
After a local company office was destroyed by a hurricane, the company files an insurance claim for equipment replacement. The company maintained current, off-site backups. Which of the following is the most important information to provide to the insurance company?

A. Topology diagram
B. Software licensing
C. Warranty information
D. Inventory list

Answer: D

NEW QUESTION # 235
Various alerts on a user ' s Windows 11 laptop are continually interrupting videoconference calls. Which of the following should a support technician recommend to best solve the issue?

A. Use multiple sound output devices for the various source applications
B. Disable all notifications in different applications in the order they appear
C. Configure the Sounds option in Control Panel to be set to No Sounds
D. Set Windows Notifications settings to Do Not Disturb

Answer: D

Explanation:
TheDo Not Disturbsetting in Windows Notification settings allows users to suppress all notification banners and sounds during presentations or video calls.
FromTravis Everett - All-in-One Exam Guide:
"Use Windows 'Do Not Disturb' to prevent notifications from interrupting full-screen apps like video conferencing."

NEW QUESTION # 236
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