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SAP C-BCSCX-2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Customer loyalty and retention strategies 2. B2B and B2C commerce use cases 3. Retail customer experience scenarios
Topic 2: SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Omnichannel customer engagement 2. Integration with SAP Business Suite 3. Lead-to-cash processes - SAP CX Portfolio 1. Customer data and experience management 2. SAP Commerce Cloud capabilities 3. SAP Sales Cloud and Service Cloud positioning 4. SAP Emarsys and customer engagement
Topic 3: Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Identify competitive differentiators 2. Explain customer-centric business transformation 3. Position SAP Customer Experience portfolio value

Section

Weight

Objectives

Topic 1: Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Customer loyalty and retention strategies
2. B2B and B2C commerce use cases
3. Retail customer experience scenarios

Topic 2: SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Omnichannel customer engagement
2. Integration with SAP Business Suite
3. Lead-to-cash processes

- SAP CX Portfolio

1. Customer data and experience management
2. SAP Commerce Cloud capabilities
3. SAP Sales Cloud and Service Cloud positioning
4. SAP Emarsys and customer engagement

Topic 3: Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Identify competitive differentiators
2. Explain customer-centric business transformation
3. Position SAP Customer Experience portfolio value

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Customer Data Cloud
B. SAP Workzone
C. SAP Business Al
D. SAP Datasphere

Answer: D

NEW QUESTION # 16
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Providing expertise in purchase processes
B. Providing industry expertise
C. Offering scalability and flexibility
D. Including integration capabilities

Answer: B,C,D

NEW QUESTION # 17
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Coupon campaigns
B. Service orders
C. Pricing conditions
D. Opportunities

Answer: B,C

NEW QUESTION # 18
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Improved customer satisfaction and retention
B. Innovate and stay ahead
C. Increased profitability
D. Optimize buying lifecycle
E. Lower customer acquisition costs

Answer: C,D,E

NEW QUESTION # 19
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Delivery of an e-commerce platform
B. Checkout and payment modules
C. Management of opportunities
D. Customer credit scoring
E. Support end-to-end e-commerce processes

Answer: A,B,E

NEW QUESTION # 20
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