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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 2
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 3
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 4
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 5
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 6
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.

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Apple Device Support Exam Sample Questions (Q251-Q256):

NEW QUESTION # 251
Which screen indicates that iPhone is in recovery mode and ready to be updated or restored?

Answer: B

Explanation:
Option C shows the screen that indicates that iPhone is in recovery mode and ready to be updated or restored.
This screen displays a cable and a computer icon, which means that you need to connect your iPhone to your computer and use iTunes or Finder to update or restore your device. This screen appears when you put your iPhone in recovery mode using the appropriate button combination for your model1. The other options show different screens that are not related to recovery mode. Option A shows the screen that appears when you turn on your iPhone and it is loading the software. Option B shows the screen that appears when you set up your iPhone for the first time or after a factory reset. Option D shows the screen that appears when you turn off your iPhone. References: If you can't update or restore your iPhone or iPod touch, Apple Support.


NEW QUESTION # 252
Which of these steps should you complete if your iPad fails to back up to iCloud?

Answer: C

Explanation:
iCloud backups on an iPad require sufficient storage space in the user's iCloud account (5GB free by default, expandable via subscription). If the backup fails, the most common reason is insufficient space, as iCloud won't proceed if the data exceeds available storage. Check this inSettings > [user name] > iCloud > Manage Storage.
* Option A is irrelevant; Managed Apple Accounts support iCloud backups unless restricted by MDM, but the question doesn't specify this.
* Option B (Bluetooth) isn't required for iCloud backups, which use Wi-Fi.
* Option C is correct and a standard troubleshooting step.
* Option D (passcode/unlocked) isn't a requirement; backups occur when locked, on Wi-Fi, and charging.
See Apple's "If you can't back up to iCloud" (support.apple.com/HT203516).


NEW QUESTION # 253
Use this image to answer the question.

How do you get to this screen on iPhone?

Answer: C

Explanation:
The image shows the Emergency SOS screen on an iPhone, which allows you to quickly call emergency services and access your Medical ID. To get to this screen, you need to press and hold the side button and one of the volume buttons until the Emergency SOS slider appears. This works on iPhone 8 and later models. If you continue holding the buttons, a countdown will begin and an alert will sound. At the end of the countdown, your iPhone will automatically call emergency services. Alternatively, you can swipe right on the Emergency SOS slider to call emergency services immediately. You can also tap the Medical ID button to view or share your medical information, or the cancel button to exit the screen. References: 1 Use Emergency SOS on your iPhone - Apple Support 2 How to trigger Emergency SOS on your iPhone (and shut it off) - iMore


NEW QUESTION # 254
How should you view live log messages using Console on your Mac?

Answer: C

Explanation:
To view live log messages using Console on your Mac, you need to select Mac in the sidebar, then click Start Streaming in the toolbar. This will display the log messages for your Mac as theyare generated. You can also use the Touch Bar to start or stop streaming. The type of log message is indicated by a dot in the Type column: red for faults, yellow for errors, dark gray for debug messages, and light gray for info messages1. References: View log messages in Console on Mac, Apple Support.


NEW QUESTION # 255
Which tool should you use to determine if an app is causing your Mac to be sluggish or unresponsive?

Answer: C

Explanation:
This is the correct answer because Activity Monitor is a built-in macOS utility that allows you to see how much CPU, memory, disk, and network resources are being used by each app and process on your Mac. You can use Activity Monitor to identify and quit apps that are consuming a large percentage of your CPU or memory, or that are not responding. This can help you improve the performance and responsiveness of your Mac. To launch Activity Monitor, you can use Spotlight (Command+Spacebar) and search for it, or find it under Applications > Utilities. You can sort the apps and processes by clicking on the column headers, such as "% CPU" or "Memory". You can also use the search field to filter the list by name. To quit an app or process, select it and click on the "X" button at the top of the window. You can also use the View menu to see more information about the app or process, such as its open files and ports, its memory usage, or its energy impact. References : How to See Which Program Is Using All Your CPU on Mac , If your Mac runs slowly
- Apple Support , How to Fix Crashing Apps on a Mac - How-To Geek


NEW QUESTION # 256
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