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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 2: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 3: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 4: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 5: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 6: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 7: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 8: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 9: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
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NEW QUESTION # 33
Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
Answer: A,B,C,E
NEW QUESTION # 34
How can Master Data be created and maintained in FSM?
There are three correct answers.
Answer: A,B,C
NEW QUESTION # 35
The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
Answer: B
NEW QUESTION # 36
RISE with SAP Methodology facilitates the transition to the SAP Business Suite by focusing on which areas?
There are two correct answers.
Answer: A,C
NEW QUESTION # 37
The Field Service Management Cloud and mobile apps have no limitations in terms of overall database size (data and attachments) and the amounts of records in tables/DTOs.
Choose the correct answer.
Answer: A
NEW QUESTION # 38
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