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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Tools | 23% | - DataRaptors: purpose, design, and usage - Calculation Matrices and Procedures - Integration Procedures: connectivity and data flow |
| Topic 2: FlexCards | 23% | - Grouping and displaying customer 360 information - Capabilities and use cases of FlexCards - Designing FlexCards to meet requirements |
| Topic 3: Best Fit Solutioning | 27% | - Gathering and analyzing business requirements - Mapping requirements to OmniStudio capabilities - Performance, security, and best practices - Fit-gap analysis and solution design |
| Topic 4: OmniScripts | 27% | - Mapping business processes to OmniScript steps - Structure and components of OmniScripts - Validation and alignment with business needs |
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NEW QUESTION # 77
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers
Answer: A,B,E
Explanation:
When designing OmniScripts, the best practices that should be followed to increase user adoption are:
Prefill data for users when possible (This reduces user effort and improves data quality) Divide complex processes into sections (This makes the script more manageable and user-friendly) Provide user help text (This guides the user through the script and clarifies any doubts) The best practices that should not be followed to increase user adoption are:
Replicate existing processes as-is (This may not leverage the full potential of OmniStudio and may not address the pain points of the users) Provide keystroke commands for data entry (This may not be intuitive or accessible for all users and may require additional training)
NEW QUESTION # 78
Which OmniStudio tool can be used to invoke scheduled jobs?
Answer: D
NEW QUESTION # 79
A requirement is to store " Customer " information. The business asks if it should create a custom object Customer__c or use the standard Account object.
What is the optimal object design recommendation?
Answer: A
Explanation:
Salesforce standard objects should be used when they already represent the required business entity and provide the necessary platform relationships. The standard Account object represents companies or organizations with which the business has a relationship. Contacts represent people associated with those Accounts, while Cases, Opportunities, activities, and other standard records can be associated with Account records. Salesforce describes the Account as a central component of the standard customer data model where contacts, cases, and company-level information come together. Creating Customer__c would duplicate capabilities already provided by Account and introduce additional relationship, automation, reporting, security, and integration work. Contact is also unsuitable for storing company-level information because it represents an individual person. Therefore, the standard Account object is the optimal design unless requirements explicitly demand a fundamentally different entity model.
NEW QUESTION # 80
A team is developing multiple Data Mappers to ensure the components are easily identifiable and sortable.
What is best practice for establishing naming conventions?
Answer: C
Explanation:
A consistent and descriptive naming convention makes OmniStudio assets easier to identify, maintain, deploy, and troubleshoot. Salesforce requires a unique Interface Name for each Data Mapper and defines permitted naming syntax. More specialized Salesforce implementation guidance also recommends structured Data Mapper names that communicate function-for example identifying whether the component performs a Read, Transform, or Post operation and adding a meaningful functional descriptor. Numeric creation-order suffixes provide little architectural information, while naming only for the target object can become ambiguous when several Data Mappers perform different operations against the same object. Similarly, opaque project abbreviations reduce maintainability. Of the supplied choices, descriptive names with consistent conventions or prefixes provide the clearest functional identification and align most closely with Salesforce ' s documented component-naming principles. Therefore, B is the best answer.
NEW QUESTION # 81
A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?
Answer: A
Explanation:
The correct OmniScript elements to capture the information are Select, TypeAhead, and Number. Select allows the user to choose one option from a list of values, TypeAhead provides autocomplete suggestions for address fields, and Number validates that the input is a numeric value. Radio, Multi-Select, and Checkbox are not suitable for single selection scenarios. Geolocation is not an OmniScript element, and Telephone is not a valid data type for phone numbers.
NEW QUESTION # 82
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