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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. From implementing to supporting to driving strategy
  • 2. Order qualifying and order winning objectives
  • 3. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 4. Top down and bottom up perspectives of operations strategy
  • 5. The stages of development of operations strategy
- Analyse the role and activities of operations management in organisations
  • 1. The extent of operations management in organisations
  • 2. Definitions of operations and operations management
  • 3. Operations management in different types of organisations
Topic 2: Understand planning and control in operations management- Analyse inventory planning and control
  • 1. Just-in-time and lean principles
  • 2. Inventory models and systems
- Analyse capacity planning and control
  • 1. Aggregate planning
  • 2. Scheduling techniques
- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
Topic 3: Understand the improvement of operations management- Analyse operations improvement strategies
  • 1. Continuous improvement (Kaizen)
  • 2. Benchmarking techniques
  • 3. Lean operations and waste reduction
- Analyse quality management and improvement
  • 1. Quality management approaches (TQM, Six Sigma)
  • 2. Statistical process control
Topic 4: Understand the design of operations management systems- Analyse the design of processes and capacity
  • 1. Process types and layouts
  • 2. Capacity planning strategies
- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations

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CIPS Operations Management Sample Questions (Q51-Q56):

NEW QUESTION # 51
When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?

Answer: B

Explanation:
This is the Sand Cone Theory from p.84. The other options are not real. The Sand Cone theory is about building a strong base, and then building something up one bit at a time, i.e. once you've got quality you then add in dependability, then you add in cost etc.


NEW QUESTION # 52
Terrance is an Operations Director at a pharmaceutical company which produces vaccines. He has been made aware of a malfunctioning piece of equipment with a Mean Time between Failures rating of 2 days. What characteristic of the machinery is being measured?

Answer: A

Explanation:
Mean Time between Failures is a measure of reliability- how long does the item last before it breaks down or stops working. P.94


NEW QUESTION # 53
The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

Answer: C

Explanation:
This is Quality Function Deployment. It's a framework for ensuring that products are designed in line with what customers want/ need. P.112


NEW QUESTION # 54
A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?

Answer: D

Explanation:
Poka Yolk is about reducing human / user errors. This is from p.134


NEW QUESTION # 55
The DMAIC Methodology includes five phases, what are these?

Answer: A

Explanation:
1 is the correct answer. DMAIC stands for define, measure, analyse, improve, control. It's a common methodology applied in Six-Sigma. P.137


NEW QUESTION # 56
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