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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam designed for IT professionals who want to demonstrate their expertise in implementing and managing IT Service Management processes using the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam is intended for individuals who have a strong foundation in ITIL concepts and are familiar with the ServiceNow platform. CIS-ITSM exam consists of 60 multiple-choice questions and has a time limit of 90 minutes.
ServiceNow is a leading cloud-based platform that offers innovative solutions to businesses to help them operate efficiently and effectively. The ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) certification is a globally recognized certification program. It is designed to validate the skills and knowledge of individuals who are responsible for implementing, configuring, and managing IT Service Management (ITSM) solutions using the ServiceNow platform.
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The CIS-ITSM certification exam is available to IT professionals who have completed the ServiceNow ITSM Fundamentals course and have at least six months of experience working with ServiceNow ITSM modules. CIS-ITSM Exam consists of 60 multiple-choice questions that must be completed within 90 minutes. A passing score of 70% or higher is required to earn the certification.
NEW QUESTION # 55
How are Releases related to Changes?
Answer: A
Explanation:
ServiceNow ' s baseline implementation supports B. Releases are comprised of one or more Changes, so the answer is B. Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. A Release can contain one or more Changes.
Change Management supplies governance, risk evaluation, and authorization, while Release Management coordinates building, testing, packaging, and execution. Release Management is complementary to Change Management rather than a prerequisite for using it. The remaining choices are not the best fit. A. Releases are implemented prior to Changes; C. Changes are implemented prior to Releases; D. Changes are comprised of one or more Release. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 56
Which of the following are defined for a given change model?
Choose 3 answers
Answer: A,C,E
Explanation:
Detailed Explanation:
In ServiceNow, a change model defines how a change progresses through its lifecycle. The state model refers to the predefined states (e.g., New, Assess, Authorize) a change can transition through. State transitions are the movement between these states. Similarly, a phase model represents the different phases of the change process (such as Request, Authorization, Implementation), which can have distinct requirements and actions.
Each of these components defines a clear structure and sequence of events for managing changes effectively.
NEW QUESTION # 57
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)
Answer: C,D
Explanation:
Automatically populate the Assignment group field based on the support group available for the respective CI.
If the CI does not have a support group, then the field gets populated with the support group available for the service offering.
NEW QUESTION # 58
When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________.
Answer: D
Explanation:
Explanation
NEW QUESTION # 59
In a ServiceNow Change Model, when configuring a transition from the "Authorized" state to the "Scheduled" state, what must be defined in the "Requires" field to ensure the change only progresses after formal consent?
Answer: A
Explanation:
In Change Management, specifically when using the Change Model framework (introduced in the Rome release to provide more flexibility than legacy workflows), state transitions are governed by specific conditions. For a Change Request to move from the Authorized state (where it has been vetted by the CAB or technical leads) to the Scheduled state (where it is ready for implementation), the system must verify that the necessary approvals have been granted. Therefore, the "Requires" field is set to Task is Approved to ensure that the transition only occurs once the approval engine returns a positive result.
NEW QUESTION # 60
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