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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Standard and Custom Objects | 8% | - Roll-up Summary Fields - Custom Object Creation - Standard Object Overview - Object Relationships (Lookup, Master-Detail) |
| Topic 2: Workflow and Process Automation | 17% | - Workflow Rules - Approval Processes - Flows (Screen Flows, Autolaunched Flows) - Process Builder - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) |
| Topic 3: Reports and Dashboards | 11% | - Scheduling Reports - Report Types - Dashboard Components - Joined Reports - Report Builder - Summary Reports and Matrix Reports |
| Topic 4: Salesforce Mobile App and Lightning Experience | 6% | - Salesforce Mobile App Configuration - Lightning Experience Features - Navigation and UI Customization |
| Topic 5: Data Management | 10% | - Data Export - Data Import Wizard - Data Quality Best Practices - Data Loader - Duplicate Rules and Matching Rules |
| Topic 6: Sales Cloud Applications | 10% | - Forecasting - Account and Contact Management - Opportunity Management - Sales Cloud Features - Products, Price Books, and Quotes |
| Topic 7: Security and Access | 12% | - Salesforce Shield - Login Hours and IP Ranges - Object-Level Permissions - Record Access (OWD, Sharing Rules) - Field-Level Security |
| Topic 8: Activity Management and Chatter | 4% | - Tasks and Events - Chatter Groups and Feeds - Chatter Best Practices |
| Topic 9: User Setup | 8% | - User Licenses - User Creation and Management - Permission Sets - Role Hierarchy - Profile Configuration - Delegated Authentication |
| Topic 10: Service Cloud Applications | 10% | - Service Cloud Features - Service Contracts - Omni-Channel - Web-to-Case and Email-to-Case - Cases and Entitlements |
| Topic 11: Organization Setup | 4% | - Company Information - User Interface - Currency Management - Lightning Experience vs Classic - Fiscal Year |
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NEW QUESTION # 120
What happens when you delete an object that is related to a junction object by a lookup relationship?
Answer: A
Explanation:
Section: Volume E
NEW QUESTION # 121
When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record:
Answer: A
NEW QUESTION # 122
A Lookup Field Relationship Select the correct choice
Answer: B
Explanation:
Section: Volume H
NEW QUESTION # 123
An administrator at Cloud Kicks wants to deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
Answer: C,D
NEW QUESTION # 124
An administrator at Cloud Kicks wants to deactivate a user who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
Answer: A,D
NEW QUESTION # 125
......
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