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| Section | Weight | Objectives |
|---|---|---|
| Data Tools | 23% | - DataRaptors: purpose, design, and usage - Calculation Matrices and Procedures - Integration Procedures: connectivity and data flow |
| Best Fit Solutioning | 27% | - Gathering and analyzing business requirements - Fit-gap analysis and solution design - Performance, security, and best practices - Mapping requirements to OmniStudio capabilities |
| FlexCards | 23% | - Capabilities and use cases of FlexCards - Designing FlexCards to meet requirements - Grouping and displaying customer 360 information |
| OmniScripts | 27% | - Structure and components of OmniScripts - Validation and alignment with business needs - Mapping business processes to OmniScript steps |
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NEW QUESTION # 70
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
Answer: A
Explanation:
Explanation
The consultant should design the FlexCards using a Parent FlexCard with multiple Child and Card Actions to meet these requirements. A Parent FlexCard is a FlexCard that can display data and actions in a card format, and also contain one or more Child FlexCards. The consultant can use a Parent FlexCard to display the account information, including account name, phone, and website. A Child FlexCard is a FlexCard that can display data and actions in a card format within a Parent FlexCard. The consultant can use multiple Child FlexCards to display the active opportunities and contracts related to the account. A Card Action is a button or a link that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use multiple Card Actions to enable the user to view and renew contracts
NEW QUESTION # 71
A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmatic should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
Answer: A,B,C
NEW QUESTION # 72
A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?
Answer: B
Explanation:
Explanation
The data source that is needed when using the TypeAhead element is DataRaptor Extract Action. A TypeAhead element is an element that can display a list of suggestions for the user to select from, as they type in a text field. A DataRaptor Extract Action is an action that can retrieve data from a Salesforce object or invoke a Salesforce API, using SOQL queries or Apex methods. The consultant can use a DataRaptor Extract Action as a data source for the TypeAhead element, to get the contact names from Salesforce and display them as suggestions
NEW QUESTION # 73
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
Answer: B
NEW QUESTION # 74
An external system returns a complex JSON payload after an HTTP Action execution. The Integration Procedure (IP) must use only three specific fields from this payload for a subsequent Data Mapper action.
Which configuration step within the HTTP Action helps the OmniStudio Consultant ensure only the necessary data is managed and mapped internally within the IP?
Answer: B
Explanation:
Integration Procedure actions provide response-transformation properties specifically to control the data retained after an action executes. Salesforce documents Response JSON Path as the property that trims an action ' s output JSON to the specified path. Therefore, when an HTTP Action returns a large response but downstream processing requires only a specific JSON branch, Response JSON Path should be used to retain the relevant portion rather than passing the complete response through subsequent actions. This reduces unnecessary JSON processing and keeps the Integration Procedure ' s internal data structure smaller and easier to maintain. A Set Values action would add another processing step, while custom Apex is unnecessary for ordinary JSON trimming. Passing the complete payload defeats the purpose of response transformation.
Therefore, option B follows Salesforce ' s documented Integration Procedure response-transformation architecture.
NEW QUESTION # 75
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