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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Weight	Objectives
Enabling Valuable Investments	15%	- Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development
Guiding Principles and Foundational Concepts for Velocity	20%	- Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata
High-Velocity IT Concepts and Digital Enterprise	25%	- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
Enabling Co-Created Value	8%	- Relationship management, service design, service desk practices
Enabling Assured Conformance	7%	- Information security management, risk management, compliance
Enabling Fast Development	15%	- Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment
Enabling Resilient Operations	10%	- Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q31-Q36):

NEW QUESTION # 31
A product team is analyzing how users feel while interacting with a mobile banking application, including their emotions and level of satisfaction at each touchpoint.
Which high-velocity IT objective is being addressed?

A. Fast development
B. Resilient operations
C. Co-created value
D. Assured conformance

Answer: C

Explanation:
Co-created value focuses on the service experience, including both customer experience (CX) and user experience (UX). Understanding how users feel at each interaction point helps the organization design services that consumers actively want to use, and value is co-created through those interactions rather than simply delivered by the provider.

NEW QUESTION # 32
An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?

A. Ensure the plan is tested
B. Ensure the availability of data
C. Ensure the plan is clear and concise
D. Ensure the physical security of the sites

Answer: A

Explanation:
To complete its overall risk mitigation, the organization should ensure the plan is tested. Testing validates that backup sites, data recovery, and manual processes actually work in practice, ensuring resilience during a real disaster.

NEW QUESTION # 33
An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?

A. Supplier management
B. Service continuity management
C. Relationship management
D. Monitoring and event management

Answer: D

Explanation:
The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility. These are exactly the kinds of capabilities supported by monitoring and event management.

NEW QUESTION # 34
A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

A. Business analysis
B. Service continuity management
C. Problem management
D. Deployment management

Answer: C

Explanation:
Problem management includes activities to identify and address the underlying causes of errors in the live environment, helping protect the organization from recurring issues that could negatively affect customer retention.

NEW QUESTION # 35
An organization has created a culture that encourages taking intelligent risks while also working within relevant constraints.
Which high-velocity IT objective is this an example of?

A. Resilient operations
B. Co-created value
C. Valuable investments
D. Assured conformance

Answer: B

Explanation:
High-velocity IT emphasizes collaboration between stakeholders to deliver outcomes that balance speed, innovation, and control. Encouraging intelligent risk-taking within agreed constraints reflects a shared approach where value is jointly created through cooperation between business and IT, enabling faster delivery while maintaining alignment with governance and expectations.

NEW QUESTION # 36
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