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ITIL ITIL-4-Foundation Exam Overview:

Certification Vendor:PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert)
Exam Name:ITIL 4 Foundation Examination
Exam Number:ITIL-4-Foundation
Real Exam Qty:40
Exam Price:Varies by region (~USD 300–400 equivalent)
Certificate Validity Period:3 years (renewal required via PeopleCert Continuing Professional Development)
Related Certifications:ITIL 4 Strategic Leader
ITIL 4 Managing Professional
ITIL 4 Practice Manager
Exam Duration:60 minutes
Exam Format:Closed book, Multiple choice, Scenario-based questions (basic level)
Available Languages:German, Japanese, English, Chinese (Simplified), Spanish, French, Portuguese
Passing Score:26/40 (65%)
Recommended Training:AXELOS Accredited Training Organizations
PeopleCert Official Training
Exam Registration:PeopleCert Official Registration
ITIL Certification Overview
Sample Questions:ITIL ITIL-4-Foundation Sample Questions
Exam Way:Online proctored or onsite test center (PeopleCert authorized delivery)
Pre Condition:No formal prerequisites required. Basic IT familiarity recommended.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation

>> ITIL-4-Foundation考試資料 <<

ITIL-4-Foundation最新考古題 - ITIL-4-Foundation考古題更新

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ITIL ITIL-4-Foundation 考試大綱:

主題簡介
主題 1
  • Service value system: A Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
主題 2
  • Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
主題 3
  • Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses the ways through which organizations iterate and adapt their processes and services.
主題 4
  • ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
主題 5
  • Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
主題 6
  • Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
主題 7
  • Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.

最新的 ITIL 4 ITIL-4-Foundation 免費考試真題 (Q61-Q66):

問題 #61
Which statement about the known error database (KEDB) is CORRECT?

答案:C

解題說明:
management


問題 #62
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

答案:D


問題 #63
What is MOST LIKELY to be handled as a service request?

答案:C


問題 #64
Which component is focused on the activities needed by an organization to help it co-create value?

答案:B


問題 #65
How does customer engagement contribute to the 'service level management' practice?
1.It captures information that metrics can be based on
2.It ensures the organization meets defined service levels
3.It defines the workflows for service requests
4.It supports progress discussions

答案:B


問題 #66
......

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