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Salesforce ED-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Functional Knowledge18%- Student Lifecycle
  • 1. Recruitment
  • 2. Admissions
  • 3. Retention
- Advancement & Alumni
  • 1. Donor Management
Integration & Analytics13%- Third-party Integrations
  • 1. SIS (Student Information System)
- Reporting
  • 1. Salesforce Reports & Dashboards
Solution Design23%- Security & Access
  • 1. Profiles & Permission Sets
  • 2. Sharing Rules
- Data Model Configuration
  • 1. Household Account Model
  • 2. Academic Program Model
Implementation Strategies18%- Governance Framework
  • 1. Center of Excellence
  • 2. Release Management
- Data Migration
  • 1. Legacy System Migration
Domain Expertise28%- Education Cloud Applications
  • 1. EDA (Education Data Architecture)
  • 2. Student Success Hub
- Salesforce.org Product Suite
  • 1. Marketing Cloud for Education
  • 2. Nonprofit Success Pack (NPSP)

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Salesforce Certified Education Cloud Consultant Sample Questions (Q106-Q111):

NEW QUESTION # 106
A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements.
When are Salesforce.org releases?

Answer: C

Explanation:
Salesforce.org releases are approximately two weeks after Salesforce.com releases. This means that Salesforce.org customers can benefit from both platform enhancements and industry-specific solutions in a timely manner. The other options are incorrect because they do not reflect the actual release cadence of Salesforce.org. Reference:
https://powerofus.force.com/s/article/SFDO-Release-Schedule
https://www.salesforce.org/blog/salesforce-org-release-schedule/


NEW QUESTION # 107
A university has hired a consultant to help it plan the campus's enterprise roadmap for Salesforce. The CIO wants to use a single. Salesforce org across the university and is interested in learning more about the Education Data Architecture (EDA). The university has two existing Salesforce orgs, one uses Person Accounts, and the other org uses a custom data architecture.
What should the consultant do first lo assess the situation?

Answer: A

Explanation:
The first thing that the consultant should do to assess the situation is to document solution requirements from the groups involved. This will help the consultant understand the current state, pain points, goals, and needs of each group that uses or will use Salesforce, and how they relate to each other. This will also help the consultant determine whether EDA is a suitable solution for all groups, or whether some customization or integration is needed. Submitting a Salesforce Support case to merge orgs, installing EDA into one of the production environments, and creating a new Salesforce org using EDA as the foundation are not good first steps, because they do not involve gathering requirements from the stakeholders, and they may cause data loss or disruption. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-discovery
https://powerofus.force.com/s/article/EDA-Migrate


NEW QUESTION # 108
A university has hired a consultant to advise on its technology and data strategy.
Which tool should the consultant leverage?

Answer: C

Explanation:
The consultant should leverage the Data Maturity Model as a tool to advise on the university's technology and data strategy. The Data Maturity Model is a tool that helps organizations assess their current state of data management and identify areas for improvement and growth. The Data Maturity Model consists of five levels: Ad Hoc, Reactive, Proactive, Managed, and Optimized. The consultant can leverage the Data Maturity Model to advise on the university's technology and data strategy by using features such as surveys, benchmarks, or best practices. Program Management Module, Insights Platform Data Integrity, or Salesforce Advisor Link are not tools that the consultant can leverage to advise on the university's technology and data strategy. Reference:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://www.salesforce.org/wp-content/uploads/2019/03/Data-Maturity-Model.pdf


NEW QUESTION # 109
A primary school has switched to remote learning and wants to track student well-being, technology needs, and various family situations needing attention.
Which Education Cloud solution meets this requirement?

Answer: D

Explanation:
Student Success Hub is a solution that enables schools to provide holistic support for students and families, especially in remote learning scenarios. It allows schools to create and track interventions, referrals, and services for students based on their needs and goals. It also provides dashboards and reports to monitor student progress and outcomes. Student Success Hub is built on top of the Education Data Architecture (EDA) and leverages the Program Management Module (PMM) and the Case Management Module (CMM) to deliver a comprehensive student support system. Reference:
Student Success Hub
Student Success Hub Implementation Guide
Student Success Hub Trailhead Module


NEW QUESTION # 110
A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant ensure there is data?

Answer: A

Explanation:
The consultant should ensure that there is data in the Appointment attendee object for the Student Success Hub Tableau Accelerator, because it tracks the attendance and outcomes of appointments between students and advisors. The Availability Topic object defines the topics that advisors can offer appointments for, but it does not track appointment data. The Behavior Incident object tracks the incidents and interventions related to student behavior, not appointments. Reference:
https://help.salesforce.com/s/articleView?id=sf.ssh_tableau_accelerator.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.ssh_appointment_attendee.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.ssh_availability_topic.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.ssh_behavior_incident.htm&type=5


NEW QUESTION # 111
......

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