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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Manage Inventory and Assets15%- Inventory management
  • 1. Track customer assets
    • 2. Manage products and stock
      Work Order Management25%- Manage work orders lifecycle
      • 1. Manage incidents and service tasks
        • 2. Create and manage work orders
          Field Service Mobile and Customer Experience20%- Customer engagement
          • 1. Service feedback management
            • 2. Customer communication workflows
              - Mobile app configuration
              • 1. Enable offline capabilities
                • 2. Configure Field Service mobile app
                  Schedule and Dispatch Work20%- Resource scheduling
                  • 1. Optimize scheduling and routing
                    • 2. Use schedule board
                      Configure Dynamics 365 Field Service20%- Configure Field Service settings
                      • 1. Set up Field Service parameters
                        • 2. Configure organizational units and resources

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q128-Q133):

                          NEW QUESTION # 128
                          Which two types of records can be generated when you create agreements? Each correct answer presents part of the solution.

                          Answer: C,D

                          Explanation:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements


                          NEW QUESTION # 129
                          You are entering products and services into Dynamics 365 CE Field Services.
                          You need to ensure that your field technicians can use the products when completing work orders.
                          Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

                          Answer: B,D

                          Explanation:
                          https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets Only products where Field Service Product Type is set to Inventory or Non-inventory can be added to work orders. Only those products can be automatically converted to customer assets. However, when manually creating a customer asset, you can add all products.


                          NEW QUESTION # 130
                          You are a Dynamics 365 for Field Service Administrator.
                          You have a requirement to make a custom attribute "Contract Status" required and to not allow invalid data tobe entered in the attribute.
                          What are three ways that you can make an attribute required on a form within the Dynamics 365 for FieldService Mobile App and ensure invalid data cannot be entered? Each correct answer presents a complete solution.

                          Answer: A,C,D


                          NEW QUESTION # 131
                          Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician.
                          In addition, they need a resource skilled in cabinet installation and cabinet resurfacing.
                          Using the requirements provided, which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 132
                          Your manager asks you to provide a report with a summary of work orders. You enable the Field Service historical analytics report.
                          You need to identify the correct data refresh frequency.
                          Which frequency applies?

                          Answer: B

                          Explanation:
                          Reports overview
                          Reports are a collection of charts and visuals, built with Microsoft Power BI. They're based on a data set to get a quick view into core metrics. Resource and operations managers can monitor key operational metrics to gauge the performance of resources and their scheduling strategy.
                          Refresh cadence and data retention
                          The system refreshes the reports automatically once a day (every 24 hours). The report shows a time stamp in the top right corner when it was last updated.
                          Reference:
                          https://learn.microsoft.com/en-us/dynamics365/field-service/reports


                          NEW QUESTION # 133
                          ......

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