Salesforce-Communications-Cloud Exam Fragen & Salesforce-Communications-Cloud Lernhilfe

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Topic 1: Communications Cloud Fundamentals	- Industry Cloud Overview and Use Cases - Communications Industry Data Model
Topic 2: OmniStudio (Vlocity) Capabilities	- OmniScripts and Guided Experiences - FlexCards and UI Composition - DataRaptors and Integration Procedures
Topic 3: Industry Process Automation	- Service and Provisioning Workflows - Customer Lifecycle Management
Topic 4: Order Management and CPQ	- Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows
Topic 5: Integration and Extensibility	- External System Data Synchronization - Salesforce APIs and Integration Patterns

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Salesforce Communications Cloud Accredited Professional (AP) Exam Salesforce-Communications-Cloud Prüfungsfragen mit Lösungen (Q17-Q22):

17. Frage
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
B. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
C. Product Model use hierarchical modeling which is natively supports EPC
D. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
E. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well

Antwort: A,B,C

Begründung:
In scenarios with high cardinalities, such as allowing up to 700 devices for a voice offer, it ' s important to note that modeling children with large cardinalities can lead to processing inefficiencies for MACD operations (B), and that decomposition might fail when processing the maximum number of products (D).
While EPC supports hierarchical modeling, large cardinalities require careful consideration to ensure system performance.References:Salesforce EPC documentation and best practices for product modeling.

18. Frage
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
B. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
C. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
D. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

Antwort: C

19. Frage
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A. Design order capture and order fulfillment flows
B. Design a quoting flow to negotiate price and discount approval process.
C. Design a contract creation and contract renewal flows
D. Design opportunity management flows and convert the opportunity to quote.

Antwort: B,D

20. Frage
What are the 3 keys inputs used by order management to determine the output of MACD order.

A. Assets and inventory item records
B. Fulfillment request and fulfillment request line records
C. Quote and quote line items records
D. Commercial and technical product configurations
E. Order and order item details

Antwort: A,D,E

21. Frage
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
B. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
C. Add the delivery zip code customer field as a header in the pricing calculation matrix
D. Configure the tax rate in the price plan and it will be added automatically when added to the cart.

Antwort: C

Begründung:
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.

22. Frage
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